Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Lam

San Diego,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Soapy Joe's Car Wash
09.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Applied Science in Information Technology - Computer And Information Sciences

San Diego Miramar College
San Diego, CA
08.2028

No Degree - Cyber Operations And Warfare

San Diego State University
San Diego, CA
02.2025

High School Diploma -

Mira Mesa High School
San Diego, CA
08.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Product Sales
  • Product and service solutions
  • Problem Resolution
  • Customer Relations

Timeline

Customer Service Representative

Soapy Joe's Car Wash
09.2022 - 08.2023

Bachelor of Applied Science in Information Technology - Computer And Information Sciences

San Diego Miramar College

No Degree - Cyber Operations And Warfare

San Diego State University

High School Diploma -

Mira Mesa High School

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Tyler Lam