Summary
Overview
Work History
Education
Skills
Timeline
Server

Tylea Dennis

Sumter,SC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Server

IHOP
07.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Warehouse Picker

Schneider Electric
10.2022 - 09.2023
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.

Customer Service Representative

SYKES
05.2021 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Adult Education
Sumter, SC
06.2022

Skills

  • Daily Specials Memorization
  • Order Management
  • Guest Engagement
  • Food Delivery
  • Tableside Etiquette
  • Material Handling
  • Warehouse Organization
  • Order Picking and Processing
  • Heavy Lifting
  • Safety Training
  • Data Entry
  • Account Updating
  • Call Management
  • Customer Service
  • Microsoft Outlook

Timeline

Warehouse Picker

Schneider Electric
10.2022 - 09.2023

Server

IHOP
07.2021 - Current

Customer Service Representative

SYKES
05.2021 - 04.2022

Adult Education

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