Tylea Jenkins
Norfolk,United States
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
3
3
years of professional experience
Work History
PCA
East Carolina Home Care
01.2023 - 05.2023
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean and safe environment to promote patient safety and comfort.
Cashier Team Lead
Lowes Home Improvment
04.2022 - 12.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed standard operating procedures.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lead Cashier/Trainer
Taco Bell Restaurant
03.2020 - 07.2020
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Booker T Washington High School
Norfolk, VA06.2021
Skills
- End Cap Placement
- POS Transactions
- Team Contribution
- Providing Feedback
- Microsoft Word
- Order Fulfillment
- Stocking and Replenishing
Providing Feedback
Microsoft Word - Microsoft PowerPoint
- Sales Expertise
- Microsoft Excel
- Customer Relations
- Microsoft Windows
- Customer Service
- Clerical Support
- Microsoft Outlook
- Customer Relations
- Microsoft Windows
- Customer Service
- Clerical Support
- Microsoft Outlook
Timeline
PCA
East Carolina Home Care
01.2023 - 05.2023
Cashier Team Lead
Lowes Home Improvment
04.2022 - 12.2022
Lead Cashier/Trainer
Taco Bell Restaurant
03.2020 - 07.2020
High School Diploma -
Booker T Washington High School
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