Tyleah Pickens
Decatur,GA
Summary
Dynamic professional with a proven track record at Walmart, enhancing patient experience and streamlining clinical operations. Excelled in customer service and medical record keeping, achieving high satisfaction rates. Skilled in Office365 and known for exceptional verbal communication, adeptly managed 100+ daily customer interactions at Conduent, significantly improving claim processing efficiency.
Overview
4
4
years of professional experience
Work History
Clinical Care Host
Walmart
04.2020 - 07.2022
- Provided administrative support and managerial tasks utilizing electronic medical record keeping systems
- Processed patient intake and scheduling appointments
- Insurance verification and processed patient payments
- Assisted in the development and improvement of the clinical practice and patient experience
Claim Associate
Conduent
05.2019 - 08.2021
- Handled 100+ customer interactions daily, resolving issues and processing payments efficiently
- Explained product features and benefits, enhancing customer understanding and satisfaction
- Assisted with data entry for orders, ensuring accuracy and timely processing
- Resolved customer complaints, providing positive resolutions to maintain loyalty
- Managed high-volume customer interactions, resolving complex issues while maintaining customer satisfaction and efficiently processing orders and payments
- Streamlined claim processing workflows, reducing resolution time and improving customer satisfaction rates for a large-scale insurance operation
- Input CPT codes & ICD10 codes for billing
Administrative Assistant
United Global Ministries
05.2018 - 12.2020
- Assisted in recruitment and outreach of those in need
- Provided initial screening services and counseling to members
- Assisted in community services such as feeding the homeless and donating goods
- Operated phone, email, and mail system answering to clients and future members
- Provided clerical support for the manager
- Record keeping of employees and past partners/collaborators
- Facilitated comprehensive support services, including recruitment, counseling, and community outreach, enhancing organizational impact and member engagement
- Streamlined administrative processes, enhancing efficiency in recruitment, counseling, and community outreach initiatives, while providing vital clerical support to management
Education
High School Diploma -
Newton High School
05-2021
Skills
- Proficient with Teams
- Multiline Phone System
Type 50WPM
Customer service
Proficient with Office365
Phone etiquette
- Medical Record Keeping
- Verbal and written communication
- Typing speed
- Call handling
- Appointment scheduling
Timeline
Clinical Care Host
Walmart
04.2020 - 07.2022
Claim Associate
Conduent
05.2019 - 08.2021
Administrative Assistant
United Global Ministries
05.2018 - 12.2020
High School Diploma -
Newton High School
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