TyLeah Spencer
Statesboro,GA
Summary
Proven to enhance customer loyalty and satisfaction at Food Lion, I excelled in managing high-pressure situations with patience and utilized advanced POS system skills for efficient transaction processing. Achieved notable customer service goals by blending product knowledge with empathy, fostering a positive shopping experience and significantly reducing complaint resolution times.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Food Lion
06.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Screven County High School
Sylvania, GA05.2024
Skills
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Service
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Customer Focus
- Cash handling expertise
- Customer inquiries
- POS System Operation
- Refund handling
- Payment Collection
- Merchandise Restocking
Timeline
Customer Service Cashier
Food Lion
06.2022 - Current
Screven County High School