Tyleana MACK
Summary
Driven and skilled in training, leading and managing teams. Supports business objectives through strategic shift management and proactive team communication. High-energy leader with strong emotional intelligence and commitment to team cohesion.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Everise
04.2023 - 05.2024
- Tracked employee performance to determine areas of strength and improvement.
- Attended and contributed to regular managerial meetings.
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Created and maintained filing systems for documents, records, reports and other materials.
- Assisted in recruiting, interviewing, hiring and training new staff members.
- Provided guidance to employees regarding office processes or procedures.
- Responded promptly to customer inquiries via phone or email while maintaining a high level of professionalism.
- Conducted performance reviews for staff members on an annual basis according to company policy guidelines.
Call Center Representative
sagility Health Care
03.2022 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Claims Specialist
Blue cross blue shield
01.2022 - 04.2022
- Key claims, Review the claims, Make sure the claims is done correctly, View the benefits
Data Entry Clerk
US Bank
01.2019 - 01.2021
- Managing client mortgages accounts, Pull claims and review them
Call Center Representative
ACCESS 2 CARE
06.2015 - 01.2017
Education
diploma -
stepping stone high school
02.2015
Skills
- Team motivation
- Data Analytics
- Recruiting and interviewing
- Team Building
- Customer Service
- Staff Management
- Leadership
- Time Management
- Multitasking Abilities
- Goal Setting
Languages
English
Full Professional
Sign Language
Full Professional
Timeline
Assistant Manager
Everise
04.2023 - 05.2024
Call Center Representative
sagility Health Care
03.2022 - 06.2023
Claims Specialist
Blue cross blue shield
01.2022 - 04.2022
Data Entry Clerk
US Bank
01.2019 - 01.2021
Call Center Representative
ACCESS 2 CARE
06.2015 - 01.2017
diploma -
stepping stone high school
Similar Profiles
Qyana GurleyQyana Gurley
Remote Customer Service Representative at EveriseRemote Customer Service Representative at Everise
Karen KellyKaren Kelly
Senior Manager Strategic Alliances at EveriseSenior Manager Strategic Alliances at Everise
MAURICE BLANCHARDMAURICE BLANCHARD
Customer Service Representative at EVERISECustomer Service Representative at EVERISE
Tiffany WadeTiffany Wade
Customer Service Representative at EveriseCustomer Service Representative at Everise
Abhiram MedavarapuAbhiram Medavarapu
Assistant Manager at Ernst And Young GDSAssistant Manager at Ernst And Young GDS