Tyledia Kendrick
Lithonia,GA
Summary
Seeking a remote role with 6 years of experience, including a recent position at FEMA. Skilled in handling high-volume tasks, maintaining quality control, and improving customer service in dynamic environments. Proven ability to manage priorities and utilize support applications effectively. Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
12
12
years of professional experience
Work History
CNA
Avondale home at decatur
Decatur, GA
12.2023 - 09.2024
- Participated in educational programs designed to improve knowledge of healthcare practices.
- Supplied, collected, and emptied patient bedpans frequently.
- Transported residents within the facility as needed.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
Cook/Certified Nursing Assistant
Avondale Homes at Northlake
Tucker, GA
12.2023 - 09.2024
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces, and emptying the trash can.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Remote Specialist
FEMA
06.2021 - 10.2022
- Coordinated and implemented emergency response strategies as a Remote Specialist at FEMA, ensuring effective disaster management and support for affected communities through virtual platforms
Call Center Agent
Kelly Services
Decatur, GA
03.2019 - 04.2021
- Managed multiple tasks simultaneously, ensuring effective outcomes in a performance-based environment.
- Utilized various call center support software to provide efficient assistance to customers and support to fellow employees
- Processed customer orders and maintained accurate quality control and satisfaction records to enhance service delivery.
Hotel Housekeeper
La Quinta Inn & Suites
Sandy Springs, GA
04.2018 - 05.2019
- Cleaned and returned rooms to occupant-ready status to the satisfaction of all clients.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
- Assisted with laundry duties such as washing towels and sheets.
- Dusted and polished fixtures and cabinet hardware to maintain a sparkling appearance.
Assistant Supervisor (Temp)
America Mart
Atlanta, GA
11.2016 - 05.2018
- Trained staff on optimal cleaning practices and maintenance procedures, ensuring adherence to established cleanliness, tidiness, and hygiene standards
- Managed daily operations, including room inspections, staff scheduling, shift coordination, and addressing staff absences to maintain service continuity
- Maintained inventory levels of cleaning supplies, enforced safety and sanitation protocols, and provided resolution for customer complaints and special service requests
Cook
Popeyes Chicken
Grayson, GA
05.2015 - 06.2016
- Replenished food items from inventory and rotated ingredients.
- Checked the quality of food products to meet high standards.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Housekeeping Aide
Motel 6 Hotel
Decatur, GA
08.2012 - 06.2014
- Upheld clean and orderly environments in compliance with safety protocols.
- Ensured the availability of necessary supplies by conducting inventories and restocking.
- Changed bed linens and made beds according to hotel standards.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Education
BBA - Business Administration
Strayer University
Stonecrest, Ga09-2024
AA - Business Administration
Strayer University
12.2022
Skills
- Dressing assistance
- Patient care
- Flexibility and adaptability
- Time management
- Critical thinking
- Active listening
- Compassionate communication
- Multitasking and organization
Timeline
CNA
Avondale home at decatur
12.2023 - 09.2024
Cook/Certified Nursing Assistant
Avondale Homes at Northlake
12.2023 - 09.2024
Remote Specialist
FEMA
06.2021 - 10.2022
Call Center Agent
Kelly Services
03.2019 - 04.2021
Hotel Housekeeper
La Quinta Inn & Suites
04.2018 - 05.2019
Assistant Supervisor (Temp)
America Mart
11.2016 - 05.2018
Cook
Popeyes Chicken
05.2015 - 06.2016
Housekeeping Aide
Motel 6 Hotel
08.2012 - 06.2014
BBA - Business Administration
Strayer University
AA - Business Administration
Strayer University
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