Tylee Moore
Hostess And Seasonal Hospital Intern
Upper Marlboro,MD
Summary
Team leader with a track record of enhancing customer satisfaction at Longhorn Steakhouse through efficient service and organizational skills. Experienced in healthcare compliance and data privacy, as demonstrated during my tenure at the National Institutes of Health. Skilled in team management and office administration, while exceling in high-pressure environments and improving operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Assistant/Host/Food Runner
Longhorn Steakhouse
12.2022 - Current
- Maintained accurate records of service and seating, allowing for better tracking and resolution of issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Games Department Lead (Summer Seasonal)
Six Flags
03.2022 - 09.2023
- Maintained accurate records of game performance, player wins, and inventory levels to inform management decision-making and future game development.
- Improved game design by incorporating user feedback and conducting thorough playtesting sessions.
- Contributed to overall success of the amusement park or event by supporting other departments as needed during peak times or special events.
- Assisted in training new employees, sharing best practices for game operation and customer service excellence.
NIH- NCCI Health Information Summer Intern
National Institutes of Health
05.2023 - 08.2023
- Organized health records for efficient retrieval and analysis.
- Identified patterns in patient data to contribute valuable insights to ongoing research projects.
- Gained firsthand understanding of the importance of HIPAA regulations in maintaining patient confidentiality and data security.
- Assisted in various tasks to support research initiatives and projects within the National Institutes of Health.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
Education
Associate of Applied Science - Health Information Management
Prince George's Community College
Upper Marlboro, MD 05.2001 -
Skills
Customer Service/Assistance
Office Administration
Team Management
Healthcare compliance
Data privacy
First Aid Training
Efficient communication with low age groups
Certification
CMC - Certified Medical Coder
Timeline
NIH- NCCI Health Information Summer Intern
National Institutes of Health
05.2023 - 08.2023
Service Assistant/Host/Food Runner
Longhorn Steakhouse
12.2022 - Current
Games Department Lead (Summer Seasonal)
Six Flags
03.2022 - 09.2023
Associate of Applied Science - Health Information Management
Prince George's Community College
05.2001 -
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