Ty’Leema Capers
Bayonne
Summary
Demonstrated reliability and adaptability in security concierge and customer-facing roles, leveraging over 3 years of experience.
As customer service professional, bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Reservationist
Nj Transit
09.2025 - Current
- Managed customer reservations using advanced booking systems and software.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline reservation processes and improve efficiency.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
Concierge
Metropolis Towers
02.2025 - 09.2025
- Greet and assist residents and guests with professionalism and warmth
- Monitor building access and ensure security procedures are followed
- Handle incoming packages and coordinate with delivery personnel
- Managed front desk tasks, including check-ins and check-outs efficiently.
Security Officer
Harvard Protection Services
04.2024 - 02.2025
- Maintained safety of commercial buildings through regular patrols
- Operated CCTV systems and performed access control duties
- Conducted regular patrols to identify potential hazards and security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Officer
Allied Universal Security Services
06.2023 - 02.2025
- Monitored premises to ensure safety and security for all visitors and staff.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Confirmed visitor identification prior to granting entry into the building.
Customer Service Agent
Amazon
01.2022 - 05.2024
- Facilitated customer inquiries and provided product information through phone and email communication.
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Henry Snyder High School
Jersey City, NJ06-2021
Skills
- Customer Service
- Surveillance & Patrolling
- Front desk management
- Package handling
- Emergency response
- Access control
- CCTV Monitoring
- Time Management
- Problem Solving
- Adaptability
- Computer Skills
- Data entry proficiency
Timeline
Reservationist
Nj Transit
09.2025 - Current
Concierge
Metropolis Towers
02.2025 - 09.2025
Security Officer
Harvard Protection Services
04.2024 - 02.2025
Security Officer
Allied Universal Security Services
06.2023 - 02.2025
Customer Service Agent
Amazon
01.2022 - 05.2024
High School Diploma -
Henry Snyder High School
Education and Training
other