Tyleesha Brown
Philadelphia,PA
Summary
Knowledgeable Customer Service with background in managing daycare operations. Successfully established nurturing environment that fosters child development and safety. Proven ability to handle administrative tasks and lead team with effective communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Daycare Owner/Operator
Kids On Wheels Academy LLC
Philadelphia, PA
09.2021 - Current
- Developed and implemented age-appropriate curricula to enhance child development.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff, fostering a collaborative work environment.
- Cultivated relationships with parents, addressing concerns and promoting engagement.
- Streamlined enrollment processes, improving efficiency and customer satisfaction.
- Coordinated special events and activities to enrich children's learning experiences.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
Patient Service Representative
The Children's Hospital of Philadelphia
Philadelphia, PA
08.2019 - 08.2021
- Facilitated patient check-in processes, ensuring accurate data entry and efficient service delivery.
- Managed appointment scheduling, optimizing clinic flow and reducing wait times for families.
- Collaborated with medical staff to coordinate patient care and resolve inquiries effectively.
- Trained new team members on operational procedures and customer service best practices.
- Implemented process improvements that enhanced communication between departments and increased patient satisfaction.
- Developed training materials focused on enhancing team performance and knowledge retention among staff members.
- Provided support during high-volume periods, maintaining service quality and operational stability.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
High School Diploma -
Franklin Learning Center
Philadelphia, PA06-2011
Skills
- Parent communication
- Curriculum planning
- Licensing knowledge
- Child development expertise
- Activity coordination
- Interpersonal communication
- Team collaboration
- Staff supervision
- Teamwork
- Teamwork and collaboration
- Problem-solving
Timeline
Daycare Owner/Operator
Kids On Wheels Academy LLC
09.2021 - Current
Patient Service Representative
The Children's Hospital of Philadelphia
08.2019 - 08.2021
High School Diploma -
Franklin Learning Center