Tylena Anderson

• Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
• Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
• Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.
• Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
• Demonstrated adaptability by providing coverage in various psychiatric units as needed, maintaining high standards of care across diverse patient populations.
• Advocated for and strived to protect health, safety, and rights of patient.
• Administered medication and treatments to patients to observe and record responses.

• Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
• Implemented effective time management strategies resulting in improved productivity levels without compromising quality or safety measures during daily operations.
• Mentored new nursing staff members by sharing best practices for efficient patient care delivery while upholding high standards for professionalism within the clinic environment.
• Reduced medication errors by meticulously verifying all orders, administering medications as prescribed, and diligently monitoring for adverse reactions or complications.
• Participated in community outreach programs, providing health education on various topics relevant to the population served by the clinic, ultimately improving public health outcomes.
• Point of Care testing : Competent in performing rapid tests for glucose, cholesterol, hemoglobin A1c, and urinalysis, ensuring timely results for patient care.
• Emergency Response and Triage : Ability to assess and prioritize patient needs in emergency situations, providing initial care and coordinating further treatment as necessary.
• Telephonic Patient Management : Conducting remote assessments, follow-up calls, and triage, ensuring continuity of care for patients unable to attend in person.
• Utilization Review : Evaluating the necessity and efficiency of healthcare services, ensuring appropriate resource allocation and compliance with healthcare policies.
• Appointment Scheduling and Coordination : Managing patient appointments, referrals, and follow-ups to streamline clinic operations and enhance patient satisfaction.
• Regulatory Compliance: Ensuring adherence to healthcare regulations, including HIPAA, OSHA, and Joint Commission standards.

• Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
• Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
• Educated inmates about their health conditions and self-care routines for better disease management.
• Administered medications and treatment to patients and monitored responses.
• Increased patient satisfaction rates through active listening, empathy, and timely resolution of grievances or concerns expressed by inmates regarding their healthcare experience.
• Reduced risk of infection by maintaining a clean and organized work environment in accordance with established protocols.

• Safeguarded patient privacy by adhering to HIPAA regulations and maintaining strict confidentiality in all aspects of care provision and documentation.
• Collaborated with families and healthcare teams to design tailored interventions addressing developmental, behavioral, or cognitive challenges faced by pediatric patients.
• Supported patients' physical and emotional well-being through compassionate communication, play therapy techniques, and age-appropriate activities.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient condition.
• Gastrostomy Tube (G-Tube) Management : Administered enteral feedings, monitoring for complications, and ensuring proper tube placement and maintenance.
• Tracheostomy Care : Suctioned , cleaned, and maintained the tracheostomy collar to ensure airway patency and prevent infections.
• Incontinence Care : Managed bowel and bladder incontinence, including regular toileting schedules and skin integrity maintenance.
• Wheelchair Assistance & Mobility Support : Performed safe transfers, positioning, and mobility to promote independence and comfort.

• Engaged in telephonic communication with referring providers, insurance companies, and family members to gather pertinent information and facilitate the admission process.
• Managed and maintained accurate logs of incoming referrals, admissions, and dispositions.
• Served as the initial point of contact for families seeking behavioral health services, providing information and support throughout the intake process.
• Provided guidance and support to families navigating the behavioral health system, ensuring they felt informed and empowered
• Coordinated with interdisciplinary teams, including social workers, psychologists, and pediatricians, to ensure comprehensive care planning.
• Maintained clear and empathetic communication with families, addressing concerns and providing updates on the admission process.

Carl T. Hayden Veterans Administration Hospital October 2021- December 2021

• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Telephonic Communication : Conducted phone interviews with employees to identify COVID-19 exposure and symptoms.
• Symptom Assessment : Evaluated reported symptoms to determine appropriate isolation and quarantine measures in line with CDC guidelines.
• Case Documentation : Maintained detailed records of contact tracing interactions, including exposure history and follow-up actions.
• Resource Coordination : Identified and addressed barriers to isolation/quarantine, coordinating necessary resources such as testing and support services.PMC
• Confidentiality Adherence : Ensured strict confidentiality of patient information in compliance with HIPAA and other regulatory standards.
• Reporting : Reported findings and trends to public health authorities and internal stakeholders to inform outbreak management strategies.
• Patient Assessment : Evaluated patient medical histories to identify contraindications and allergies prior to vaccine administration
• Post-Vaccination Monitoring : Monitored patients for at least 15 minutes post-vaccination to observe for any immediate adverse reactions.
• Patient Education : Educated patients and their families about vaccine benefits, potential side effects, and post-vaccination care.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Teamed on trauma and emergency interventions involving serious respiratory illness , spontaneous abortion, and codes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
• Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.

• Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
• Streamlined medication administration processes for increased safety and accuracy during busy shifts.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

• Precepted and trained new graduate nurses , fostering a supportive learning environment and enhancing their clinical competencies.
• Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
• Coordinated with social workers and case managers to assess discharge planing.
• Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
• Managed complex wound care , including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
• Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
• Led a team approach to patient care involving RN,LPN, and CNA coordinating patient care assignments based on acuity and skill level to ensure optimal outcomes.
• Expertly managed challenging patient situations by employing de-escalation techniques and therapeutic communication skills to ensure safety and promote positive outcomes.