Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Tyler Adams

San Jose,IL

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

4
4
years of professional experience

Work History

Resident Associate

People Assisting The Homeless
08.2022 - Current
  • Assist residents with transitioning into new living environment and maintained strong relationships with residents.
  • Coordinate activities and events to create safe, positive and inclusive environment.
  • Provide crisis management and intervention during emergency situations.
  • Create client intake files.
  • Assist clients with housing applications and complete supportive/ subsidized housing paperwork.
  • Forecast supply and demand trends to ensure stock availability.

Customer Service Representative

Amazon
09.2021 - 05.2022
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer adjustments to maintain financial accounts.

Caseworker Intern

Home At Last
06.2019 - 08.2021
  • Created treatment or service plan meeting each client's individualized needs.
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Facilitated distribution of educational materials and other information on various topics.
  • Developed, implemented and documented status of children's health and wellbeing.
  • Screened and interviewed foster parents.
  • Worked with children diagnosed with emotional, mental and behavioral disorders.
  • Maintained high level of client confidentiality, following strict guidelines and recommendations.

Youth Development Professional

Boys And Girls Club
02.2021 - 07.2021
  • Supervised youth and maintained security for each child under care.
  • Helped set appropriate goals and plans to achieve targets.
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Took part in sports, games and movie nights with children.

Education

Bachelor of Arts - Sociology

Clark Atlanta University
Atlanta, GA
05-2022

Skills

  • Issue identification and resolution
  • Case information confidentiality
  • Regulations and policies
  • Knowledge of medical and psychiatric terminology
  • Administrative support
  • Account management
  • Research
  • Community Outreach Programs
  • Interpersonal and Written Communication
  • Social Perceptiveness
  • Site Visits

Community Service

  • Intern, Corporate Residency 05/2020- 09/2020
  • Tutor, College Track 06/2018- 06/2022
  • Mentor, East Palo Alto Academy 08/2017- 06/2018

Timeline

Resident Associate

People Assisting The Homeless
08.2022 - Current

Customer Service Representative

Amazon
09.2021 - 05.2022

Youth Development Professional

Boys And Girls Club
02.2021 - 07.2021

Caseworker Intern

Home At Last
06.2019 - 08.2021

Bachelor of Arts - Sociology

Clark Atlanta University

Similar Profiles

CREATE PROFILE
Tyler Adams