Tyler Adams
San Jose,IL
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
4
4
years of professional experience
Work History
Resident Associate
People Assisting The Homeless
San Jose, CA
08.2022 - Current
- Assist residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinate activities and events to create safe, positive and inclusive environment.
- Provide crisis management and intervention during emergency situations.
- Create client intake files.
- Assist clients with housing applications and complete supportive/ subsidized housing paperwork.
- Forecast supply and demand trends to ensure stock availability.
Customer Service Representative
Amazon
09.2021 - 05.2022
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
Caseworker Intern
Home At Last
06.2019 - 08.2021
- Created treatment or service plan meeting each client's individualized needs.
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Facilitated distribution of educational materials and other information on various topics.
- Developed, implemented and documented status of children's health and wellbeing.
- Screened and interviewed foster parents.
- Worked with children diagnosed with emotional, mental and behavioral disorders.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
Youth Development Professional
Boys And Girls Club
02.2021 - 07.2021
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets.
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Took part in sports, games and movie nights with children.
Education
Bachelor of Arts - Sociology
Clark Atlanta University
Atlanta, GA05-2022
Skills
- Issue identification and resolution
- Case information confidentiality
- Regulations and policies
- Knowledge of medical and psychiatric terminology
- Administrative support
- Account management
- Research
- Community Outreach Programs
- Interpersonal and Written Communication
- Social Perceptiveness
- Site Visits
Community Service
- Intern, Corporate Residency 05/2020- 09/2020
- Tutor, College Track 06/2018- 06/2022
- Mentor, East Palo Alto Academy 08/2017- 06/2018
Timeline
Resident Associate
People Assisting The Homeless
08.2022 - Current
Customer Service Representative
Amazon
09.2021 - 05.2022
Youth Development Professional
Boys And Girls Club
02.2021 - 07.2021
Caseworker Intern
Home At Last
06.2019 - 08.2021
Bachelor of Arts - Sociology
Clark Atlanta University