Tyler Ahn
West Valley City
Summary
Talented Process Technician bringing 3 years experience in production environments. Known for commitment to increasing production efficiency, reducing downtime and costs and maximizing plant efficiency to drive customer satisfaction. Quick-learning with excellent communication and leadership skills. Thorough professional handles basic routine maintenance to keep production equipment up and running. Self-starter experienced in sample preparation and materials packaging. Familiar with molding and casting machinery and processes. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Process Technician
BD Medical
06.2021 - Current
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Monitored all objectives and communicated with various departments regarding performance.
- Performed maintenance on machinery and escalated major malfunctions to supervisor for immediate assistance.
- Administered processes, resolved issues and recommended improvements for all structure methods.
- Attended training seminars and met with vendors to understand new equipment and train other employees.
- Performed preventive maintenance on equipment during scheduled downtime.
- Performed mechanical troubleshooting on equipment on production floor to ensure scheduling and quotas are met.
- Performed routine maintenance and replaced worn parts.
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine.
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
- Trained new mold setters/technicians on setting up auxiliary equipment, mold setting, entering processes and recording processes.
- Understanding process fundamentals and seeking in areas to improve cycle times, improve cavitation and ensuring that machines are running at peak efficiency.
Service Writer/Technician
Ahns Custom and Vinyl
08.2020 - 06.2021
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
Service Advisor
Larry H. Miller Toyota
12.2018 - 06.2021
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
Express Service Advisor
Larry H. Miller Toyota
12.2017 - 12.2018
- Performed vehicle walk-around and documented customer concerns to drive resolution.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Documented customer requests to facilitate communication to technicians.
- Advised customers of needed work to help make informed decisions.
- Spent quality time building relationships with customers to maximize satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
Customer Service Rep/Team Leader
RallySport Direct
08.2016 - 12.2017
- Help customers select products that best fits their needs/wants.
- Communicate with vendors and manage shipping times, customer and vendor relations.
- Assisting customers in chats taking 150+ chats daily. Assisting customers through phone taking 100+ calls daily.
- Managed customer service representatives with difficult customers.
- Setting up schedules and approving time cards. Reviewing representatives performance and compiling them into a presentation for every month.
- Oversee department from time to time.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Merchandise Processor
RallySport Direct
02.2016 - 08.2016
- Used warehouse management system and handheld scanners to document merchandise movements.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Picked orders, packed boxes and prepared shipments.
- Sorted, priced and stocked merchandise on sales floor.
- Provided new item setup, merchandising and inventory control.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Built professional relationships with key personnel within supplier organizations.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Tire Technician/Sales Associate
Discount Tires
08.2012 - 08.2015
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Maximized efficiency by coordinating changing and rotating of tires.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Sourced tires to meet customer quality and budget needs.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Obtained quotes for tires from vendors and negotiated prices.
0311 Rifleman
United States Marine Corps
08.2014 - 05.2015
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Led team members and distributed tasks such as planning events, movements, and cover to ensure goals were met.
- Maintained secure communication systems to relay information to and from command teams.
- Conducted safety briefings for squad members prior to missions.
Lube Technician
Mark Miller Subaru
03.2013 - 10.2014
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Education
No Degree - Principals Of Scientific Molding
Salt Lake Community College
Salt Lake City, UT05-2024
Skills
- Motivated and dedicated to my craft
- Passionate about what I do
- Professional conduct
- Punctual
- Reliable
- Meticulous attention to detail and efficient
- Consistently dependable
- Intuitive decision-making
- Consistently reliable worker
- Efficient task completion
- Confident and Straightforward
- Ability to command and lead others in an orderly fashion
- Willingness to learn and adapt
- Ability to step in and out of leadership roles with ease
LANGUAGES
English
Timeline
Process Technician
BD Medical
06.2021 - Current
Service Writer/Technician
Ahns Custom and Vinyl
08.2020 - 06.2021
Service Advisor
Larry H. Miller Toyota
12.2018 - 06.2021
Express Service Advisor
Larry H. Miller Toyota
12.2017 - 12.2018
Customer Service Rep/Team Leader
RallySport Direct
08.2016 - 12.2017
Merchandise Processor
RallySport Direct
02.2016 - 08.2016
0311 Rifleman
United States Marine Corps
08.2014 - 05.2015
Lube Technician
Mark Miller Subaru
03.2013 - 10.2014
Tire Technician/Sales Associate
Discount Tires
08.2012 - 08.2015
No Degree - Principals Of Scientific Molding
Salt Lake Community College
AWARDS
2016 Mark Miller Subaru Quick Lube Technician of the Year.
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