Summary
Overview
Work History
Education
Languages
Timeline
Skills
Generic

Tyler Anderson

Nampa,ID

Summary

To obtain a position with a growth-oriented company that offers challenging responsibilities and the potential for advancement. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

10
10
years of professional experience

Work History

Confirmation Specialist

DaBella
05.2023 - Current
  • Primary duties include taking 30-50 inbound calls from canvassers to create new leads daily
  • Contact 200-250 outbound homeowners to confirm the lead information and set appointments for home improvement projects
  • Heavy use of Salesforce CRM.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sales and Customer Service Representative

Teleperformance
08.2019 - 03.2023
  • Competed in the sales division for a high end technology retailer
  • Excelled to Customer Service and became top mentor who was depended on to assist the new hire classes
  • After 6mo. was promoted to Supervisor for 2 years and filled in interim when the Call Center Manager was on vacation and was responsible for compiling and presenting data to the client in the Weekly Business Rationale (WBR) meeting.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls and to foster strong account management and rapport.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 75% of issues.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Contributed to positive team culture, driving motivation and productivity among peers.

Consultant Experience

Scentsy Inc.
09.2013 - 03.2019
  • Responsibilities included assisting Consultants with their business needs daily via phone calls and written communication
  • Specialties included being cross-trained in every area of Consultant Support
  • Was utilized for 'live mentoring' for 2 years for new hire training courses, and often consulted by leadership for input on how to increase the productivity of the department.
  • Enhanced client satisfaction by delivering customized consulting services tailored to individual needs.
  • Collaborated with cross-functional teams to develop comprehensive strategies for clients'' success.
  • Delivered measurable results across multiple projects simultaneously while maintaining a high level of professionalism and attention to detail.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Appointment Setter

Platinum Communications LLC
07.2013 - 09.2013
  • Responsibilities included making about 250 outbound calls to businesses to set non-obligatory appointments for the clients to 'get them in the door' in reference to advertising packages offered that were catered to each individual business.
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Leveraged persuasive techniques during conversations with gatekeepers, increasing access to top-level decision-makers within target organizations.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

Associate of Science -

Fresno City College
Fresno, CA

High school diploma -

Central High East Campus
Fresno, CA
05.2001

Languages

Spanish
Limited Working

Timeline

Confirmation Specialist

DaBella
05.2023 - Current

Sales and Customer Service Representative

Teleperformance
08.2019 - 03.2023

Consultant Experience

Scentsy Inc.
09.2013 - 03.2019

Appointment Setter

Platinum Communications LLC
07.2013 - 09.2013

Associate of Science -

Fresno City College

High school diploma -

Central High East Campus

Skills

  • Excellent attendance record
  • Willingness to take on added responsibility
  • Strong sense of ethics
  • Sales
  • Customer Relations
  • Critical thinking
  • Account Management
  • CRM Software
  • Data analysis
  • Decision making
  • Expert problem-solving
  • Organizational skills
  • Training and development
  • Project management
  • Strategic planning
  • Customer service
  • Attention to detail
  • Performance monitoring
  • Advanced communication
  • Technical expertise
  • Documentation management
  • Team leadership
  • Conflict resolution
  • Adaptability
  • Time management
  • Analytical Thinking

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Tyler Anderson