Tyler Anderson
West Jordan,UT
Summary
Customer-focused with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Lead Host
Tucanos Brazillian Grill
Salt Lake City, UT
06.2024 - 12.2024
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
- Coordinated with wait staff to ensure smooth service operations.
- Ensured compliance with health and safety regulations in the kitchen, dining room, and bar areas.
- Monitored dining area to assess server capacity and estimate wait times.
- Performed opening and closing duties such as setting up the dining area and restocking supplies as needed.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Resolved customer complaints in a timely and efficient manner.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored restaurant occupancy and adjusted seating as needed.
- Helped service staff handle demand by distributing food and beverages.
- Prepared detailed reports on daily sales figures, guest feedback, labor costs.
- Assigned patrons to suitable tables according to server rotation.
- Provided excellent customer service by anticipating guest needs before they arise.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Kept accurate records of sales transactions for cashiering purposes.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Inspected dining and serving areas for cleanliness and proper setup.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Informed patrons of specialties and features.
- Greeted guests upon arrival and provided them with menus.
- Answered telephone to provide dining information and take reservations.
- Greeted and welcomed guests in a friendly, professional manner.
Sales Associate
Deseret Industries
West Jordan, UT
02.2024 - 06.2024
- Clothing processing is responsible for 80% of the store's sales.
- Moving carts of donated clothing to the processing table
- Sorting the donated clothing into categories of good, better, best
- Hanging the sorted clothing on hangers, and then putting them into mens, womens, childrens based upon what the clothing item is
- Put the clothes in their specific price area based on the pricing guide
- Using the needle gun and price tags to attach them onto the clothing, double checking to make sure everything is in order before the clothing goes out onto the sales floor
Sales Associate
Cotton On Group City Creek
Salt Lake City, UT
06.2022 - 11.2022
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assessed customer needs to provide assistance and information on product features
Team Member
Chick-Fil-A
West Jordan, UT
08.2021 - 12.2021
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Rotated through series of different stations based on team needs
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Looked for ways to go above and beyond job requirements
- Stayed informed of company and store updates from leadership
- Implemented performance, quality and efficiency measures to achieve aggressive production goals
Referee
I9 Sports
Saratoga Springs, UT
06.2021 - 07.2021
- Communicated game rules and regulations to players to promote fairness
- Officiated games and matches, following sports program's rules and regulations
- Managed behavior of players, coaches and crowd to facilitate gameplay
- Adhered to and enforced game rules and regulations
- Fostered sportsmanship among players and coaches to minimize in-game conflict
- Resolved crowd and player complaints regarding rule infractions
- Assisted new referees with training and learning specific game rules and regulations
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints
- Conferred with other referees to make correct calls
Education
Non-graduate -
Davis Technical College
Kaysville, UT12.2023
High School -
Copper Hills High School
West Jordan, UT06.2022
Skills
- Retail Loss Prevention
- Cash Handling
- Stockroom Upkeep
- Sales Goals Attainment
- Customer Service
- Problem-Solving
- Team Player Mentality
- Friendly and Outgoing
- Negotiation Tactics
- Strategic Planning
- Telephone reception
- Reservations management
- Verbal and written communication
- Strong interpersonal skills
- Detail-oriented
- Guest feedback
- Effective time management
- Health standards
- Hospitality and accommodation
- Team player mentality
- Team collaboration
- Event planning
- Workflow optimization
Timeline
Lead Host
Tucanos Brazillian Grill
06.2024 - 12.2024
Sales Associate
Deseret Industries
02.2024 - 06.2024
Sales Associate
Cotton On Group City Creek
06.2022 - 11.2022
Team Member
Chick-Fil-A
08.2021 - 12.2021
Referee
I9 Sports
06.2021 - 07.2021
Non-graduate -
Davis Technical College
High School -
Copper Hills High School
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