Tyler Ann Gosse

Coordinated patient scheduling, ensuring optimal office flow and reducing wait times.

• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Managed front office operations, maintaining a welcoming environment for patients and visitors.
• Implemented patient follow-up procedures, increasing appointment attendance rates and enhancing patient care.
• Trained new staff on office protocols and systems, fostering a collaborative team atmosphere.
• Conducted regular audits of office processes, identifying areas for improvement in efficiency and patient experience.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
• Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
• Enhanced patient experience by managing front office operations efficiently and professionally.
• Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
• Performed monthly financial reporting and recorded payments to keep accounting system updated.
• Ensured confidentiality and security of patient records through diligent management.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Assisted in the processing of bi-weekly payroll for 15-20 employees.

Managed patient scheduling and appointment confirmations, enhancing office efficiency.

• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Coordinated front desk operations, ensuring seamless patient flow and service delivery.
• Trained new reception staff on office protocols and electronic health record systems.
• Streamlined patient check-in procedures, reducing wait times and increasing satisfaction.
• Maintained organized medical records and ensured compliance with HIPAA regulations.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.

• Led initiatives to streamline workflows, reducing processing time for claims submissions significantly.
• Analyzed reimbursement data to identify trends and improve revenue cycle management.
• Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
• Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
• Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
• Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
• Collaborated with cross-functional teams to develop strategies for maximizing revenue recovery efforts.
• Delivered timely information to insurance representatives to resolve common and complex issues.
• Followed up on denied and unpaid claims to resolve problems and obtain payments.