Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Tyler Bagley-Loar

Cibolo,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Strong work ethic, adaptability and exceptional interpersonal skills. Adept to working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

21
21
years of professional experience

Work History

Clerical Assistant

A's Plumbing
Marion, TX
09.2023 - 03.2025
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Answered telephones, directed calls, and took messages.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Inputted data into spreadsheets for tracking purposes.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Performed data entry tasks with accuracy and speed.
  • Updated customer contact information in the system database.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Facilitated communication within the office and with external partners.
  • Maintained an organized filing system of paper documents.
  • Assisted with special projects as needed by management team.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Greeted visitors and customers in a friendly, professional manner.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

New Construction Project Administrator

Quarter Moon Plumbing & Ac
San Antonio, TX
08.2022 - 08.2023
  • Provided administrative support to the Project Manager including scheduling meetings, taking notes.
  • Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
  • Interfaced with suppliers and vendors to coordinate services required by the project team.
  • Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
  • Utilized spreadsheets, calendars and reports to gauge work productivity and monitor progress.
  • Kept work areas organized and clean according to industry standards.
  • Created work crew schedules and delegated assignments.
  • Set up projects within in system, including entering the schedule of values.
  • Set up job accounts with vendors.
  • Checked status of change orders.
  • Performed billing/draws for each project on a monthly schedule with several different systems.
  • Followed up on past due invoices.
  • Intake of vendor invoices and entering into the billing system.
  • Created a vendor invoice spreadsheet for each project to ensure accuracy for payment to the vendors.
  • Created a spreadsheet to track labor costs for scale pay jobs.
  • Provided close out documents to general contractors when each project was completed.
  • Ordered all office supplies.

Project Manager

Quarter Moon Plumbing & Ac
San Antonio, TX
04.2007 - 08.2022
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Managed multiple projects with competing deadlines simultaneously.
  • Created and implemented processes to ensure successful completion of projects.
  • Provided guidance to team members regarding tasks assigned to them.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Prepared cost estimates for projects of varying sizes.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Proposed, reviewed and approved modifications to project plans.
  • Pulled city permits and scheduled inspections.
  • Contacted engineers and scheduled inspections.
  • Trained multiple office staff throughout the years within the receptionist position and into project management.

Insurance Claims Manager

Quarter Moon Plumbing & Ac
San Antonio, TX
04.2007 - 08.2022
  • Answered multi-phone lines, scheduled and dispatched.
  • Handled majority of insurance adjusters inquiries regarding findings.
  • Provided training and guidance on best practices for handling new and existing claims.
  • Resolved escalated customer issues by providing effective solutions in a timely manner.
  • Prepared detailed reports and proposals for insurance companies to review, approve and/or decline.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to claims processing.
  • Maintained accurate records of all claim activities including payments, denials and appeals.
  • Participated in industry events such as conferences or seminars related to claims management.
  • Trained new team members on policies and procedures for claims handling.
  • Managed team members effectively to meet high production standards with accurate results.
  • Motivated team members to maintain targeted turnaround time to obtain processing goals.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
  • Explained loss coverage and deductibles with insurance members.

Receptionist

Quarter Moon Plumbing & Ac
San Antonio, TX
07.2004 - 03.2007
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Education

High School Diploma -

Smithson Valley High School
Spring Branch, TX
05.2004

Skills

  • Staff Leadership and Direction
  • Bid Estimation
  • Staff Training and Mentoring
  • Exemplary Communication
  • Documentation and Reporting Capabilities
  • Effective Written and Verbal Communication
  • Excellent Organization
  • Excellent Customer Service
  • Efficient in Microsoft Word, Excel, Intac, Sage 100, Service Titan, Xactanalysis, Xactimate, Procore, Textura, Spectrum, SupplyPro, ITK, and Dream
  • Data entry
  • Scheduling appointments
  • Time management
  • Phone reception
  • Scheduling and calendar management
  • Typing speed
  • Billing and invoicing

Education and Training

other

References

References available upon request.

Timeline

Clerical Assistant

A's Plumbing
09.2023 - 03.2025

New Construction Project Administrator

Quarter Moon Plumbing & Ac
08.2022 - 08.2023

Project Manager

Quarter Moon Plumbing & Ac
04.2007 - 08.2022

Insurance Claims Manager

Quarter Moon Plumbing & Ac
04.2007 - 08.2022

Receptionist

Quarter Moon Plumbing & Ac
07.2004 - 03.2007

High School Diploma -

Smithson Valley High School

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