TYLER BAKER
Augusta,GA
Summary
Highly motivated, results-driven Information Technologist pursuing a career in a growth minded organization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
MANAGER/MENTOR
PHO BAC
05.2015
- Operate point of service terminals, assist with troubleshooting to ensure minimal downtime
- Provide training for new hires specifically surrounding facility processes and policies to ensure compliance
- Closely monitor payment exchange to ensure accuracy
- Respond and resolve employee and customer concerns through service recovery methods to avoid escalation.
SALESFORCE DEVELOPER/ADMINISTRATOR
TD Auto Finance LLC.
01.2019 - 04.2020
- Collaborate with cross-functional teams to gather design requirements, identify barriers, and implement solutions
- Analyze historical data to determine the best approach for future data entry functions
- Crafted modules, interfaces and applications through native Salesforce development
- Provide guidance and leadership for junior developers via consistent coaching and timely and relevant feedback
- Managed the transition of Salesforce Classic to the Salesforce Lightning Experience, and attended any issues that arose during the Test Transition Phase
- Checked processes and assessed communications within CRM systems for efficiency
Education
MS - INFORMATION SECURITY - Information Technology
CHAMPLAIN COLLEGE
Burlington12.2025
BS - INFORMATION TECHNOLOGY -
CHAMPLAIN COLLEGE
Burlington01.2018
Skills
- Programming languages - Java, C#, NET, Apex, DL/SQL
- Comfortable with data Analysis, cleansing, normalization, migration, and loading
- Ad copywriting experience
- Transcribing experience on Fiverr
- Comfortable with statistical analysis
- Microsoft Office proficient
- Salesforce Management
Certification
- Security + - anticipate completion Feb 2024
- Google Cybersecurity Professional - anticipate completion Feb 2024
Performs Cybersecurity work through Fiverr
Currently gathering experience in technical writing, digital forensics, and information security tasks such as internal audits and risk management.
Timeline
SALESFORCE DEVELOPER/ADMINISTRATOR
TD Auto Finance LLC.
01.2019 - 04.2020
MANAGER/MENTOR
PHO BAC
05.2015
MS - INFORMATION SECURITY - Information Technology
CHAMPLAIN COLLEGE
BS - INFORMATION TECHNOLOGY -
CHAMPLAIN COLLEGE
- Security + - anticipate completion Feb 2024
- Google Cybersecurity Professional - anticipate completion Feb 2024
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