Tyler Baker
Wichita Falls
Summary
Proven in enhancing customer satisfaction and loyalty, notably at Kenneth Cluley State Farm, I excel in CRM proficiency and interpersonal communication. My background spans customer engagement, account management, and driving business growth through strategic client relationships. Achieved notable increases in customer satisfaction ratings, leveraging both analytical and empathetic skills to meet diverse client needs.
Overview
11
11
years of professional experience
Work History
Account Representative
Kenneth Cluley State Farm
08.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Teaching Assistant
Midwestern State University
08.2021 - 08.2024
- Enhanced student understanding with personalized support during one-on-one tutoring sessions.
- Assisted in maintaining classroom organization to ensure a conducive learning environment.
- Assisted teachers in delivering engaging lessons for improved student participation.
- Implemented classroom management techniques for fostering a positive learning environment.
Sales Representative
Books-A-Million
08.2017 - 08.2021
- Conducted market research to identify new opportunities for product offerings.
- Negotiated contracts to secure favorable terms for both company and clients.
- Increased customer engagement by implementing personalized follow-up strategies.
- Developed strong client relationships for long-term loyalty and repeat business.
Personal Banker
Herring Bank
08.2013 - 01.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Bachelor of Arts - History
Midwestern State University
Wichita Falls, TX05-2021
Skills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
Timeline
Account Representative
Kenneth Cluley State Farm
08.2024 - Current
Teaching Assistant
Midwestern State University
08.2021 - 08.2024
Sales Representative
Books-A-Million
08.2017 - 08.2021
Personal Banker
Herring Bank
08.2013 - 01.2017
Bachelor of Arts - History
Midwestern State University
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