Dedicated and results-driven professional with a strong focus on marketing and sales operations. Experienced in account management, marketing, and CRM management. Successfully managed email marketing campaigns and excelled as a CRM manager. Seeking opportunities for vertical/horizontal growth to further expand knowledge and develop career.
Overview
2
2
years of professional experience
Work History
Account Manager
Digital Transformation Cloud Services (DTCS)
Irvine, CA
04.2022 - Current
Managed multiple clients, selling our service from start to finish.
Created an entire Customer Loyalty Program and Partner Loyalty Program.
Create and managed several email marketing campaigns with open rates between 25-30%.
Aided the management of our custom CRM.
Generated leads through cold calling activities.
Presented product features and advantages to potential customers during sales meetings.
Coordinated with internal teams to ensure timely delivery of products and services to clients.
Maintained accurate records of all customer interactions in the CRM system.
Utilized problem-solving skills when dealing with difficult customers.
Participated in brainstorming sessions to develop new ideas for business development initiatives.
Managed multiple accounts simultaneously while meeting deadlines.
Commercial Specialist
Metabase Q
San Francisco, CA
08.2023 - 06.2024
Worked directly underneath the CCO supervision
Investigated all sections of the commercial department and found problem areas, from an efficiency perspective
Worked on projects based on problem areas to resolve large issue and increase our sales team speed
Introduced email sequences to our sales team to increase sales reps ability to stay in touch with prospective clients, and current clients
Created Sequence templates for reps to use as resources to stay in touch with existing clients or reach out to new clients
Created a marketing email sequence campaign 15 - 36% open rate
Moved quoting from PowerPoints and PDF’s to HubSpot quoting system
Built out the new product library and skew system
Managed CRM this included: data quality, quoting, product library, permission access, small amount of reporting, and more.
Planned pricing strategies for existing products and services based on current market conditions.
Drafted proposals for prospective customers outlining features and benefits of company solutions.
Collaborated with cross-functional teams on various projects related to commercial operations.
Assisted in the development of promotional materials such as brochures, flyers, presentations.
Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Education
Bachelor of Science in Business Administration: Marketing Management -
Drake University
Des Monies, IA
12.2021
Skills
Leader
Adaptable
Eagerness to Learn
Prioritization
Growth Focused
Problem Solver
Critical Thinker
Creative
Preparing contracts
Account Management
HubSpot expertise
Networking skills
Client meetings
CRM Systems
Multi-Task Management
Management collaboration
Database Management
Goal-Oriented
Excellent communication skills
Accomplishments
D-1 Football Athlete
Pioneer Football Honor Roll
Learned how to manage a CRM (With no training)
Successful Marketing Campaigns
Timeline
Commercial Specialist
Metabase Q
08.2023 - 06.2024
Account Manager
Digital Transformation Cloud Services (DTCS)
04.2022 - Current
Bachelor of Science in Business Administration: Marketing Management -
Drake University
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