Tyler Barton
Baltimore,MD
Summary
I am skilled and dedicated to supporting the needs of the customer. Transparency and a down to earth personality is what i represent. I also enjoy being a solutionist .
Overview
9
9
years of professional experience
Work History
Seasonal Worker
Daly Computers Inc.
Baltimore, MD
05.2024 - Current
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Customer Service (Call Center)
T-Mobile
Baltimore, MD
01.2023 - 09.2023
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
- Answering phone calls or reminding customers to pay their bills.
- Assisting customers with equipment such as internet boxes.
- making 30 calls a day
- listening to customers concerns regarding accounts
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Substitute Teacher, K-5
Elmwood Elementary School
Baltimore, MD
08.2022 - 12.2023
- Establishing and enforcing rules of behavior for students in the classroom
- Preparing lessons, units and projects to complete learning objectives
- Establishing and communicating clear objectives for lessons, units and projects
- Adapting teaching methods and materials to meet the interests and learning styles of students
- Encouraging students to explore learning opportunities and career paths
- Creating, assigning and grading various assessments for students, including tests, quizzes, essays and projects
- Working with students one-on-one when they need extra help or attention
- Tracking and evaluating student academic progress
- Leading parent-teacher meetings
- Maintaining positive relationships with students, parents, coworkers and supervisors
- Managing student behavior
- Creating a safe, respectful and inclusive classroom environment
- Communicating regularly with parents
- Helping students improve study methods and habits
- Administering tests to evaluate students’ progress.
Driver
J&J Couriers (Amazon contractor)
Middle River, MD
12.2021 - 02.2021
- Maintained a daily, legible DOT logbook and submitted corresponding documents
- Experienced of launching products in new markets
- Communicated professionally, confidentially, and effectively
- Used a handheld scanner to scan my packages and number them properly and organized them in the work van by stop by stop
- Performed vehicle inspection such as checking fluid level and tire pressure.
Line Cook
Olive Garden
Baltimore, MD
06.2019 - 02.2020
- Prepare a variety of meals according to strict guidelines and recipes
- Ensure a safe and clean working area
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils.
Property Manager/Real Estate Investor
Moeby Technologies
Baltimore, MD
03.2015 - 01.2020
- Search for real estate to purchase
- Attend scheduled closings
- Meet with contractors to discuss home improvement goals
- Schedule lead inspections, remediate findings, schedule re-inspections to obtain lead certificates.
Education
BACHELORS - Communications - Broadcast & Integrated Media Production
Morgan State University
Baltimore, MD05.2017
AA in progress -
Dean College
Franklin, MA06.2012
Skills
- Customer Service
- MICROS
- Materials
- Mentor
- Speaking
- Sales
- Written Communication
- Delivery
- Team player
- Safety
- Inventory
- MS Word
- Excel
- Power Point
- Proficient in Microsoft Office products, Video Editing, and Adobe software
Otherrequirements
Ability to communicate and write technical guidance on the use of digital equipment. Advanced writing and technical knowledge.
Technicalsummary
Microsoft Office Word, Excel, PowerPoint, Pro Tools, Final Cut Pro, Adobe Flash/Front Page, Outlook, Windows, Apple, HP printers, HP Desktop computers/laptops, Dell computers/laptops, Apple, Android
References
AVAILABLE UPON REQUEST
Extracurricular Activities
Dean College Football Player
Timeline
Seasonal Worker
Daly Computers Inc.
05.2024 - Current
Customer Service (Call Center)
T-Mobile
01.2023 - 09.2023
Substitute Teacher, K-5
Elmwood Elementary School
08.2022 - 12.2023
Driver
J&J Couriers (Amazon contractor)
12.2021 - 02.2021
Line Cook
Olive Garden
06.2019 - 02.2020
Property Manager/Real Estate Investor
Moeby Technologies
03.2015 - 01.2020
BACHELORS - Communications - Broadcast & Integrated Media Production
Morgan State University
AA in progress -
Dean College