Tyler Bazzell
Livonia,MI
Summary
Results-oriented professional with extensive experience in sales, customer service, and operations management. Proven track record in contract negotiation and process improvement, consistently achieving high customer satisfaction ratings. Over six years of experience in automotive parts sales and warehousing, demonstrating strong leadership and business acumen. Committed to fostering team success and driving growth through strategic insights and problem-solving skills.
Overview
12
12
years of professional experience
Work History
General Manager
Jimmy John's Gourmet Sandwiches
Southfield, MI
07.2024 - Current
- Coordinated with store managers to enhance operational efficiency through strategic planning.
- Monitored district performance to ensure achievement of all set goals.
- Investigated customer complaints, identifying root causes and implementing corrective measures.
- Developed strategies to boost sales, increase market share, and improve customer satisfaction.
- Scheduled regular meetings with store teams to align on objectives and performance metrics.
- Reviewed staffing needs to guarantee optimal coverage across all stores.
- Maintained current knowledge of industry trends, legal requirements, and competitive activities.
- Resolved conflicts between employees and customers professionally to uphold service standards.
Regional Director of Sales and Operations
Import Glass Corporation
Detroit, MI
07.2018 - 02.2024
- Directed team coordination for logistics and meetings for national sales events.
- Secured approval for regional tactical programs and quarterly employee recognition initiatives.
- Led development of sales forecasts and schedules to meet productivity targets.
- Enhanced sales volume by supporting both new and inactive customers.
- Cultivated relationships with suppliers and key clients to promote long-term growth.
- Oversaw regional and local sales managers, ensuring alignment with company objectives.
- Determined pricing schedules and discount rates to optimize profitability.
- Resolved customer complaints effectively, improving overall satisfaction with sales and service.
Manager/Head of Security
Riverside Arena
Livonia, MI
08.2019 - 11.2020
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Helped recruit, hire and train department employees.
- Sought out opportunities to improve service levels and corrected problems.
- Assigned work to team members and evaluated performance against standards.
- Backed up staff completing difficult or complex tasks and empowered team members to independently handle most issues.
- Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Team Leader
Oakland Press
Oakland County, MI
06.2014 - 03.2016
- Solved and quickly met customers' needs to maintain high satisfaction ratings.
- Recruited and trained new sales professionals to quickly build up high-performing team assets.
- Oversaw 15-20 member sales team handling high volume of newspaper sales.
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Educated customers on product features and technical details to highlight benefits.
- Utilized upselling techniques to maximize revenue.
- Collaborated with colleagues to exchange selling strategies and marketing information.
- Sold newspaper subscriptions door-to-door in residential neighborhoods using persuasive marketing and sales tactics.
- Collaborated with team to develop effective, winning sales strategies.
Skills
- Performance improvement strategies
- Profit and loss management
- Recruitment and hiring
- Microsoft Office certification
- Schedule management
- Cross functional team leadership
- Customer retention strategies
- Supervision and training
- Employee development programs
- Policy and program development
- Communication skills
- Problem resolution expertise
- Customer service excellence
- Internal problem resolution
- Point-of-sale and CRM proficiency
- Rapid learning ability
- Account management
Accomplishments
- Exceeded sales goals by an average of 35%.
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with a large amount of new business clients and typically exceeded sales goals by 25-45%.
- Improved delivery of Automotive Parts by increasing efficiency of routes and product quality, realizing overall increase in customer satisfaction and cost efficiency.
References
References available upon request.