Tyler Beaudoin

• Partnered with operations leadership, operations team, field technicians, and customers to gather requirements and deliver Salesforce Field Service solutions supporting multiple service organizations.
• Led customer onboarding and discovery workshops across multiple Salesforce initiatives, documenting requirements and aligning solutions with business objectives.
• Served as the primary liaison between business stakeholders, Salesforce developers, and implementation partners, translating operational needs into scalable system solutions.
• Analyzed service operations and improved Salesforce Field Service processes supporting case management, scheduling, work orders, service appointments, and asset hierachy.
• Created process maps, workflow diagrams, and solution documentation to standardize operations and support business growth.
• Identified process gaps and automation opportunities, reducing manual effort and improving operational efficiency.
• Authored business requirements, user stories, acceptance criteria, and functional specifications for Salesforce enhancements and integrations.
• Established and managed enhancement intake and governance processes, improving prioritization, stakeholder visibility, and solution quality.
• Partnered with project teams to assess scope, risks, dependencies, and implementation timelines for strategic Salesforce initiatives.

• Inspect materials, products, and equipment for defects.
• Remove rough spots from work pieces, using portable grinders, stationary grinders and buffers.
• Utilize process documents and Department Work Instructions
• Follow established safety rules and regulations and maintain a safe and clean environment.
• Operation of hand tools, machines, and other equipment
• Dispose of scrap or waste material in accordance with company policies and environmental
regulations.
• Direct and coordinate the activities of employees engaged in the production or processing of
goods, such as inspectors, and machine operators.
• Conduct employee training in equipment operations or work and safety procedures.
• Recommend or implement measures to motivate employees and to improve production
methods, equipment performance, product quality, or efficiency