Tyler Beazer-Matteson
Bothell,WA
Summary
I am looking for an opportunity to work hard in a career that i can grow in long term. I am a reliable, personable and dedicated worker with extensive experience in the customer service industry. I have a upbeat, positive attitude that helps in establishing rapport with clients and I am motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Customer Service /Data Entry Clerk
Great American Insurance Group
Puyallup, WA
02.2022 - 01.2024
- Developed a working knowledge of equipment insurance plans, as well as validated sufficient coverage for different clients with varying requirements.
- Identified discrepancies in customers insurance coverage or benefits, ensuring accuracy of data entered into system.
- Utilized specialized software applications related to data entry.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Customer Service Representative
Symetra
02.2020 - 02.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Driver
Independent Contractor - Self Employed
01.2018 - 12.2019
- Independent contractor delivering pharmaceuticals to assisted living homes and rehab facilities
- Maintained strict schedule for myself to ensure all deliveries were made in a polite and timely manner.
- Documented daily mileage, gas and other data.
- Verified contents of inventory loads against shipping papers to determine discrepancies.
Fraud Prevention Representative
US bank
01.2018 - 01.2019
- Worked in call center for, in fraud prevention managing multiple programs to assist customers in fixing their accounts and file cases.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed customer account information to determine current issues and potential solutions.
Customer Service Representative
Alorica
06.2017 - 01.2018
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Education
High School Diploma -
North Central High School
01.2015
Skills
- Customer Service
- Inbound and Outbound Calling
- Problem-solving abilities
- High-energy attitude
- Data Entry
- Time Management
- Microsoft office
- Report creation
Timeline
Customer Service /Data Entry Clerk
Great American Insurance Group
02.2022 - 01.2024
Customer Service Representative
Symetra
02.2020 - 02.2022
Driver
Independent Contractor - Self Employed
01.2018 - 12.2019
Fraud Prevention Representative
US bank
01.2018 - 01.2019
Customer Service Representative
Alorica
06.2017 - 01.2018
High School Diploma -
North Central High School
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