Tyler Berger
Kissimmee,FL
Summary
Strong leader focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
Marriott Vacation Club
Orlando, FL
07.2023 - Current
- Enforced safety protocols in accordance with company regulations.
- Managed check-in and check-out processes efficiently for guests staying overnight at the hotel.
- Greeted guests and visitors warmly upon arrival to the lobby area.
- Coordinated with other departments to ensure smooth operations within the facility.
- Directed incoming calls to appropriate staff members in a timely fashion.
- Maintained cleanliness of lobby area throughout shift.
- Assisted with luggage handling for arriving and departing guests.
- Updated signage around lobby area regularly according to current promotions or events.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Unit Supervisor/Labor Analyst/Guest Relations Supervisor
Six Flags Great Adventure
Jackson , NJ
02.2023 - 07.2023
- Developed and monitored training programs for new employees.
- Supervised the daily operations of multiple departments within the theme park.
- Ensured compliance with safety regulations, policies, and procedures.
- Provided guidance to team members on customer service best practices.
- Created reports on attendance trends, revenue generation, and other operational data points.
- Acted as a liaison between management teams from different departments.
- Assigned work to team members and evaluated performance against standards.
- Guided patrons to exits or provided instructions in emergency situations.
Attractions Attendant
Universal Studio Orlando
Orlando, FL
03.2022 - 09.2022
- Greeted guests and answered questions about the park and attractions.
- Provided customer service to visitors of all ages.
- Assisted in crowd control during peak hours.
- Enforced rules within the park including no smoking policies, age restrictions.
Attractions Operator
Busch Gardens Tampa Bay
Tampa, FL
08.2021 - 03.2022
- Greeted guests upon arrival and provided assistance with check-in process.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Unit Supervisor/Labor Analyst
Six Flags Great Adventure
Jackson, NJ
03.2019 - 08.2021
- Provided leadership and direction to team members, ensuring all tasks were completed in a timely manner.
- Developed and implemented strategies for improved workflow processes.
- Resolved conflicts among employees by facilitating mediation sessions or mediating disagreements directly.
- Ensured compliance with safety regulations, company policies and applicable laws and regulations.
- Provided coaching and mentoring support to junior staff members as necessary.
- Supervised the daily operations of multiple departments within the theme park.
- Organized and scheduled theme park events, rides, and attractions.
- Assisted with operating various rides and attractions.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJ07-2016
Some College (No Degree) - Radio And Television Broadcasting
Rowan College At Burlington County
Pemberton, NJSkills
- Interpersonal Communication
- Crisis Management
- Customer Service
- Attention to Detail
- Project Management
- Event Planning
- Public Speaking
- Cultural Sensitivity
- Task Prioritization
- Performance Management
- Coaching and Mentoring
- Conflict Resolution
- Multitasking
- Decision-Making
- Dependable and Responsible
- Time Management
- Strong Work Ethic
- Teamwork and Collaboration
- Public Relations
- Safety Professional
- Ride Control Operation
- Customer Assistance
- Employee Training
- Operations Monitoring
Certification
- Registered Behavioral Technician
- CPR/AED Certified
Timeline
Lobby Ambassador
Marriott Vacation Club
07.2023 - Current
Unit Supervisor/Labor Analyst/Guest Relations Supervisor
Six Flags Great Adventure
02.2023 - 07.2023
Attractions Attendant
Universal Studio Orlando
03.2022 - 09.2022
Attractions Operator
Busch Gardens Tampa Bay
08.2021 - 03.2022
Unit Supervisor/Labor Analyst
Six Flags Great Adventure
03.2019 - 08.2021
High School Diploma -
Northern Burlington County Regional High School
Some College (No Degree) - Radio And Television Broadcasting
Rowan College At Burlington County
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