Tyler Berman
Buffalo Grove,IL
Summary
Motivated Systems Engineer with 8 months of hands-on experience working on Cloud-based Point of Sale (POS) systems, such as SpotOn. Enthusiastic about the IT field, with a strong passion for continuously expanding technical knowledge and solving complex problems. Adept at managing system configurations, troubleshooting, and optimizing cloud infrastructure for POS solutions. Skilled in collaborating with cross-functional teams to ensure smooth system operations and seamless user experiences.
Proven ability to learn new technologies quickly and apply them effectively to support team success and enhance system performance. Strong analytical and problem-solving skills, with a focus on maintaining system stability and improving efficiency. A reliable team player with excellent communication, organizational, and time management skills, able to balance multiple priorities while maintaining attention to detail.
Possesses a solid foundation in customer service, with the ability to build strong relationships and understand customer needs. Experienced in troubleshooting technical issues and providing exceptional support to end-users. Ready to take on new challenges and responsibilities to contribute to team goals and further develop technical expertise. Seeking opportunities to grow and apply skills in a dynamic IT environment.company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System Engineer
Alpha POS Services
03.2024 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Conducted end-user reviews for modified and new systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Contributed to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks.
Sales Consultant
Zeigler Automotive Group
11.2022 - 03.2024
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Trained new employees on customer service, money handling and organizing strategies.
Coding Instructor
The Coder School
05.2021 - 10.2023
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Built strong rapport with students through class discussions and academic advisement.
- Applied innovative teaching methods to encourage student learning objectives.
- Assessed students' progress and provided feedback to enhance learning.
- Python
- JavaScript
- GoLang
- HTML/CSS
- SQL
- Increased overall course satisfaction by regularly updating lesson materials to reflect current industry trends.
Sales Consultant Team Leader
Liberty Auto City
10.2020 - 11.2022
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Trained new employees on customer service, money handling and organizing strategies.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Consultant
Napleton Chrysler Jeep Dodge Ram
11.2019 - 10.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Trained new employees on customer service, money handling and organizing strategies.
IT Support Specialist
SMS - Business Consulting NA
05.2016 - 11.2019
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Server Shift Leader
Egg Harbor Cafe
08.2010 - 04.2016
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Managed scheduling for 9 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Education
Bachelor Of Administrative Studies - Business Administration
Roosevelt University
Chicago, IL12.2015
Associate - Business Administration And Management
William Rainey Harper College
Palatine, IL06.2013
Skills
- Web Technologies and Services
- Sales and Marketing
- Customer Relationship Management
- Project Management
- Customer Oversight
- Contract Negotiation and Closing Tactics
- Time Management
- Privacy and Confidentiality
- Strategic Planning
- Regulatory Standards
- Supplier Liaison
- Google Spreadsheets
- Contact Management Systems
- Active Learning
- Legal Research
- Security Standards
Certification
- Google Cyber Security Certificate, Google & Coursera, December 2023
- Qualys Guard Vulnerability Management, Qualys, March 2023
- Data Analysis with Python, IBM & Coursera, October 2021
- Python for Everybody, University of Michigan, April 2021
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
System Engineer
Alpha POS Services
03.2024 - Current
Sales Consultant
Zeigler Automotive Group
11.2022 - 03.2024
Coding Instructor
The Coder School
05.2021 - 10.2023
Sales Consultant Team Leader
Liberty Auto City
10.2020 - 11.2022
Sales Consultant
Napleton Chrysler Jeep Dodge Ram
11.2019 - 10.2020
IT Support Specialist
SMS - Business Consulting NA
05.2016 - 11.2019
Server Shift Leader
Egg Harbor Cafe
08.2010 - 04.2016
Associate - Business Administration And Management
William Rainey Harper College
Bachelor Of Administrative Studies - Business Administration
Roosevelt University
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