Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Berry

Sugar Land

Summary

• Personable and dedicated Customer Service Representative.

• Solid team player with an upbeat, positive attitude

• Motivated to maintain customer satisfaction and contribute to company success.

• Always looking to learn new skills and take on extra responsibilities, to allow professional growth.

• Self-motivated, with strong organizational and interpersonal skills.



Overview

14
14
years of professional experience

Work History

Assistant Store Manager

O'Reilly Auto Parts
10.2021 - 12.2022
  • Managed opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Representative

Classic Chevrolet
08.2016 - 05.2020
  • Positions held: Porter, Shop Dispatch, Quick Lane Service Advisor, Courtesy Transportation Associate, PDI Assistant Manager
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.

General Laborer

Magnolia Total Restoration
02.2016 - 03.2016
  • Loaded, unloaded, and moved material to and from customers homes, production areas, and storage.
  • Assisted team members with tasks that require group effort.
  • Performed general disinfecting and cleaning tasks, sometimes going in depth with specific chemicals/procedures depending on special circumstances or materials

Warehouse & Logistics Manager

Southwest Concepts
11.2014 - 12.2015
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Organized and catalogued warehouse inventory, updating daily as product inventory changed.
  • Moved materials around warehouse. Loaded and unloaded materials with pallet jack or forklift.

Sales Consultant

Planet Ford 59
06.2014 - 10.2014
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Stayed knowledgeable on latest Ford innovations and technology through continuous training.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Porter / Sales Consultant

Baytown Ford
09.2012 - 05.2014
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Cleaned and organized interior and exterior areas as required.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Stayed knowledgeable on latest Ford innovations and technology through continuous training.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Lifeguard

Greater Houston Pool Management
06.2009 - 08.2009
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Recorded daily activity logs and incident reports for tracking purposes.

Education

High School Diploma -

Kempner High School
Sugar Land, TX

Skills

  • Customer Service and Engagement
  • Retail Operations
  • Operations Oversight
  • Store Organization
  • Stock Management
  • Loss Prevention
  • Inventory Counting
  • Consultative Sales
  • Issue Resolution

Timeline

Assistant Store Manager

O'Reilly Auto Parts
10.2021 - 12.2022

Customer Service Representative

Classic Chevrolet
08.2016 - 05.2020

General Laborer

Magnolia Total Restoration
02.2016 - 03.2016

Warehouse & Logistics Manager

Southwest Concepts
11.2014 - 12.2015

Sales Consultant

Planet Ford 59
06.2014 - 10.2014

Porter / Sales Consultant

Baytown Ford
09.2012 - 05.2014

Lifeguard

Greater Houston Pool Management
06.2009 - 08.2009

High School Diploma -

Kempner High School

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Tyler Berry