Tyler Bertsch
Sylvania,OH
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as handtrucks, forklifts, dollies, appliances dollies and physical labor to transport materials and assist production teams.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
MVM Moving & Storage
03.2021 - 05.2024
- Answered customers' questions regarding the moving estimate provided, moving products, prices, and availability.
- Increased sales revenue by building strong relationships with clients/realtors and providing insightful product recommendations.
- Maintained up-to-date knowledge of MVM's moving procedures to best serve customers.
- Determined needs, delivered solutions and rearranged schedules to accommodate customers as unforeseen events such as closing dates change or our prospective workload changed.
- Met or exceeded sales targets and quotas by providing customers with added materials for a safer, quicker and more efficient moving process.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Long Distance/ In-Town Driver - Team Leader
MVM Moving & Storage
06.2017 - 03.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Hardware Department Manager
Home Depot
01.2016 - 03.2017
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Increased department sales by providing exceptional customer service and product knowledge.
- Boosted employee productivity by setting clear expectations and offering ongoing support during challenging tasks or projects.
- Collaborated with other department managers to achieve overall store goals and objectives.
Merchandise Stocker
Menards
08.2015 - 12.2015
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
Forklift Loader Operator
The Andersons Store
09.2013 - 06.2015
- Minimized damage to products such as mulch, stone, bird baths, large statuary and major home appliances during transportation by following proper stacking techniques according to weight and size specifications.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Assisted in order fulfillment by efficiently picking orders using the forklift, meeting customer demands in a timely manner.
- Promoted safe working conditions by adhering to OSHA regulations while operating the forklift loader at all times.
- Coordinated with other departments as necessary for special handling requirements or concerns related to specific shipments or materials.
Education
No Degree - Mathematics - Concentration in Actuary Science
University of Toledo
Toledo, OH05-2018
Anthony Wayne Local High School
Whitehouse, OH06-2013
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Superior organizational skills
- Email and phone etiquette
- Driven
- Interpersonal communication
- Order management
- Analytical problem solver
- FLUENT IN English
- Dependable
- Teamwork and collaboration
- Active listening
- Problem-solving
Accomplishments
- Supervised team of 6+ staff members.
- Resolved product issues through consumer testing.
- Achieved Highest Safety Rating with OSHA at The Anderson's during my time.
- Developed long-lasting repeat customer relationships at MVM.
- Received Department Awards at Home Depot for cleanest and most customer-friendly department.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Inside Sales Representative
MVM Moving & Storage
03.2021 - 05.2024
Long Distance/ In-Town Driver - Team Leader
MVM Moving & Storage
06.2017 - 03.2021
Hardware Department Manager
Home Depot
01.2016 - 03.2017
Merchandise Stocker
Menards
08.2015 - 12.2015
Forklift Loader Operator
The Andersons Store
09.2013 - 06.2015
No Degree - Mathematics - Concentration in Actuary Science
University of Toledo
Anthony Wayne Local High School
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