TYLER BETTERMANN
St. Charles,MO
Summary
Proven record of success boosting productivity and streamlining procedures for organizations. Strong leader and problem-solver using independent decision-making skills to positively impact customer retention resulting in long-term relationships.
Overview
10
10
years of professional experience
Work History
Party Center Manager
Dierberg’s Markets
07.2023 - Current
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Server Trainer
Cooper's Hawk Winery And Restaurant
03.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Server/ Bartender
Duffy's Sports Grill
03.2018 - 12.2021
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Cultivated warm relationships with regular customers.
Bartender/ Event Ambassador
TopGolf
09.2017 - 01.2018
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Managed event logistics and operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Lead Bartender / Server / Bar Manager
Olive Garden
09.2013 - 01.2018
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Maintained full knowledge of beverage lists and promotions
- Processed orders on a computerized Point of Sale system
- Conducted weekly inventory
- Implemented procedures that reduced wasted stock to ~13%
- Received and unloaded incoming shipments.
Beverage Innovator
Straight Up Consulting
04.2017 - 10.2017
- Collaborated with on-site directors, operations managers and supervisors on cocktail and menu projects.
- Prepared classic, modern and unique cocktails for each client.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Server/Bartender/Banquet Captain
Vito’s Chophouse
11.2014 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Associate of Arts - Business Administration
Daytona State College
Daytona Beach, FL03.2012
Skills
- Complex Problem-Solving
- Beverage Preparation
- Customer Relationship Management
- Customer Inquiries
Timeline
Party Center Manager
Dierberg’s Markets
07.2023 - Current
Server Trainer
Cooper's Hawk Winery And Restaurant
03.2022 - Current
Server/ Bartender
Duffy's Sports Grill
03.2018 - 12.2021
Bartender/ Event Ambassador
TopGolf
09.2017 - 01.2018
Beverage Innovator
Straight Up Consulting
04.2017 - 10.2017
Server/Bartender/Banquet Captain
Vito’s Chophouse
11.2014 - 06.2017
Lead Bartender / Server / Bar Manager
Olive Garden
09.2013 - 01.2018
Associate of Arts - Business Administration
Daytona State College
Similar Profiles
Divya SinghDivya Singh
Client Growth Partner at Markets And MarketsClient Growth Partner at Markets And Markets
Amit Kumar SahaniAmit Kumar Sahani
Client Growth Partner at Markets and Markets Research Pvt LtdClient Growth Partner at Markets and Markets Research Pvt Ltd
Joshua VehonJoshua Vehon
Operations Team Leader at Bashas' Markets/ Raleys MarketsOperations Team Leader at Bashas' Markets/ Raleys Markets
Keith HowardKeith Howard
Maintenance Technician I at Lindenwood UniversityMaintenance Technician I at Lindenwood University
GABRIELLA KASTELGABRIELLA KASTEL
Server at Charlie GittosServer at Charlie Gittos