TYLER BETTERMANN
St. Charles,MO
Summary
Competent server bringing more than 10 years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality service support. Builds relationships with patrons and employees by applying basic restaurant skills.
Overview
10
10
years of professional experience
Work History
Server Trainer
Cooper's Hawk Winery And Restaurant
03.2022 - Current
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials and took drink orders.
Server/ Bartender
Duffy's Sports Grill
01.2018 - 12.2021
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Cultivated warm relationships with regular customers.
Bartender/ Event Ambassador
TopGolf
01.2017 - 01.2018
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Managed event logistics and operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Lead Bartender / Server / Bar Manager
Olive Garden
09.2013 - 01.2018
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Maintained full knowledge of beverage lists and promotions
- Processed orders on a computerized Point of Sale system
- Conducted monthly inventory
- Implemented procedures that reduced wasted stock to ~13%
- Received and unloaded incoming shipments.
Beverage Innovator
Straight Up Consulting
01.2017 - 10.2017
- Collaborated with on-site directors, operations managers and supervisors on cocktail and menu projects.
- Prepared classic, modern and unique cocktails for each client.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
Associate of Arts - Business Administration
Daytona State College
Daytona Beach, FL03.2012
Skills
- Complex Problem-Solving
- Beverage Preparation
- Customer Relationship Management
- Customer Inquiries
Timeline
Server Trainer
Cooper's Hawk Winery And Restaurant
03.2022 - Current
Server/ Bartender
Duffy's Sports Grill
01.2018 - 12.2021
Bartender/ Event Ambassador
TopGolf
01.2017 - 01.2018
Beverage Innovator
Straight Up Consulting
01.2017 - 10.2017
Lead Bartender / Server / Bar Manager
Olive Garden
09.2013 - 01.2018
Associate of Arts - Business Administration
Daytona State College
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