Tyler Bialobreski
Orion,IL
Summary
Experienced customer service professional that displays daily exceptional communication and organizational skills. Coordinating the communication between clients and vendors, maintaining high level of satisfaction for all parties while financially benefiting my company.
Overview
7
7
years of professional experience
Work History
Operations Representative - Work Scope Change
Coyote Logistics, UPS
03.2021 - Current
- Upholding reputation as an efficient service provider with high levels of accuracy for 5+ key client accounts.
- Acting team leader in over 40+ high level repeat seasonal projects delegating tasks from concept to completion in over 250 shipments per project.
- Participate in client quarterly QBR’s to address critical KPI's.
- Bi-weekly customer calls, maintaining current relationships.
- Supporting leadership team by analyzing current operations, reporting bottlenecks, and suggesting internally/externally opportunities for improvements.
- Training coworkers to maintain consistent team goals/strategies.
- Collaborate between customer partners and multiple accounting departments to ensure payments.
- Daily internal reporting on lane profitability, on time pickup and delivery percentages.
- Maintaining accurate reports of operations activity, enabling data-driven decision-making.
- Quoting long term and short term pricing for customers.
- Trusted by management with handling delicate customer accounts, the ability to take on new and existing customers.
Operations Representative
Coyote Logistics, UPS
01.2019 - 03.2021
- Answered calls daily and addressed customer inquiries, solving critical problems and providing resolutions in real time.
- Scheduled appointments with shipping and receiving departments.
- Handled incidents and effectively relayed any issues to our customers, carriers, shipping, and receiving partner's that may affect their overall day to day.
- Tracked shipments and confirmed receipt of shipments to warehouse or customer.
- Communicated with shipping partners to improve their daily operations.
Carrier Sales Representative
Coyote Logistics, UPS
07.2018 - 01.2019
- Collaborated between carrier and customer departments to match freight with carrier capacity, and identified potential issues.
- Sourced and secured new carriers, through client leads, market research and cold call to developed new carrier relationships through the country.
- Monitored and identified market trends in freight lanes trends close to carrier hubs to manage client cost and margin loss.
- Lead calls with carrier partners to negotiate contract rates, delivery schedule, and asset availability.
Education
Bachelor of Science - Sports Marketing & Management
University of Iowa
Iowa City, IA05.2018
Skills
- Attention to Detail
- Customer Service
- Workload prioritization
- Microsoft Excel
- Relationship Building
- Critical Thinking
- Multitasking
- Organization and Time Management
- Excellent Communication
Timeline
Operations Representative - Work Scope Change
Coyote Logistics, UPS
03.2021 - Current
Operations Representative
Coyote Logistics, UPS
01.2019 - 03.2021
Carrier Sales Representative
Coyote Logistics, UPS
07.2018 - 01.2019
Bachelor of Science - Sports Marketing & Management
University of Iowa
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