Tyler Biggs
Wilmington,DE
Summary
Dedicated professional with 3+ years of experience in managing gym facilities and delivering top-tier customer service. Proven track record in overseeing daily operations, maintaining high standards of cleanliness and safety, and fostering a welcoming environment. Expertise in staff management, membership retention, and effective communication. Adept at handling customer inquiries and resolving issues promptly. Strong organizational skills and the ability to manage multiple projects with accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Facility Manager
The Training Center
09.2022 - Current
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Managed a team of 15 employees, providing training and guidance for improved performance and professional development.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Managed over 50 customer calls a day minimum to help with different needs.
- Work with over 100s of customers daily.
Owner/CEO/Head Designer
Varsity Designs
01.2012 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed multiple projects simultaneously, meeting tight deadlines without compromising on quality
- Oversaw print production processes to ensure accurate color matching and adherence to established quality standards
Longshoreman
Greenwich Terminals
04.2020 - 04.2021
- Operated equipment while observing standard safety procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Pool Technician
Skowood's Pool Services
03.2018 - 08.2021
- Fostered long-term client relationships by regularly following up on completed projects and offering assistance with any future needs.
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
Education
High School Diploma -
Downingtown East High School
Downingtown06.2016
Skills
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
- Computer-literate performer with extensive software proficiency covering wide variety of applications
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Proven relationship-builder with unsurpassed interpersonal skills
Timeline
Facility Manager
The Training Center
09.2022 - Current
Longshoreman
Greenwich Terminals
04.2020 - 04.2021
Pool Technician
Skowood's Pool Services
03.2018 - 08.2021
Owner/CEO/Head Designer
Varsity Designs
01.2012 - Current
High School Diploma -
Downingtown East High School
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