Tyler Birkholtz
Thornton,CO
Summary
General Manager with extensive experience in operations and team leadership. Demonstrated success in driving growth through effective sales and marketing strategies while fostering high-performing teams. Expertise in process improvement and client retention, ensuring profitable customer experiences.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
General Manager
Scenthound
Boulder, Colorado
01.2025 - Current
- Oversaw daily salon operations, including scheduling, inventory, and employee satisfaction.
- Led a team of 10–15 employees, ensuring clear communication and resource availability.
- Managed hiring, onboarding, training, evaluations, and mentoring for team development.
- Addressed conflict and disciplinary issues through transparent communication methods.
- Engaged with clients daily to facilitate sales, resolve concerns, and manage memberships.
- Developed marketing initiatives such as flyers, social media campaigns, and community events.
- Tracked performance metrics to ensure alignment with business goals and objectives.
- Coordinated maintenance and equipment repairs while managing vendor relationships.
General Manager
Augusta Lawn Care Services
Lafayette, US
10.2023 - 04.2025
- Managed daily operations while aligning strategic objectives and fostering client relationships.
- Oversaw scheduling and employee development to ensure operational efficiency.
- Created business and marketing plans to drive growth and resource optimization.
- Addressed client concerns promptly to maintain satisfaction and loyalty.
- Trained and mentored team members, enhancing skill sets and performance.
- Drove growth initiatives by staying informed of industry trends and best practices.
Service Manager
proof. Pest Control
Aurora, US
10.2021 - 10.2023
- Ensured smooth branch operations and delivery of high-quality service to customers.
- Collaborated with Branch Manager to support technicians with necessary tools and resources.
- Addressed complex service calls, utilizing strong problem-solving skills to enhance customer satisfaction.
- Evaluated technicians regularly, providing comprehensive training to uphold high standards.
- Focused on efficiency in operations while fostering excellent service and customer relationships.
Area Dog Trainer
PetSmart
Boulder, US
08.2019 - 12.2020
- Facilitated exceptional customer service and sales experiences through effective communication.
- Promoted training classes by assessing customer needs and utilizing upselling techniques.
- Focused on fostering strong bonds between pet owners and their pets during training sessions.
- Mentored new trainers to enhance their skills and support professional development.
- Monitored industry trends to maintain PetSmart's position as a trusted leader in pet care.
- Created positive interactions for pets and owners while upholding professionalism.
Dog Trainer
PetSmart
Elk River, US
04.2017 - 08.2019
- Delivered exceptional cashiering and customer service experiences to enhance customer satisfaction.
- Trained dogs effectively, fostering strong bonds between pets and owners.
- Managed merchandise efficiently to maintain store organization and operational flow.
- Mentored team members, promoting professional growth and development.
- Contributed to PetSmart's reputation as a leading provider of quality pet care through dedicated service.
Education
High school or equivalent - General Studies
Brighton High School
Brighton, CO 05.2011 - 05.2015
Skills
- Leadership and team management
- Staff training and employee development
- Conflict resolution and problem solving
- Client relations and customer retention
- Sales growth and marketing strategy
- Community partnerships and event planning
- KPI tracking and data analysis
- Scheduling and inventory control
- Vendor management and facility maintenance
- Coaching and employee engagement
- Strategic planning and process improvement
- Effective communication
Certification
- CPDT-KA, 07/01/19, 07/31/22
- CBCC-KA, 07/01/19, 07/31/22
- Pest Control Applicators License, 09/01/21, 09/30/24
Timeline
General Manager
Scenthound
01.2025 - Current
General Manager
Augusta Lawn Care Services
10.2023 - 04.2025
Service Manager
proof. Pest Control
10.2021 - 10.2023
Area Dog Trainer
PetSmart
08.2019 - 12.2020
Dog Trainer
PetSmart
04.2017 - 08.2019
High school or equivalent - General Studies
Brighton High School
05.2011 - 05.2015