Tyler Bonner
Houston,TX
Summary
Seasoned System Administrator with 3 years of background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
6
6
years of professional experience
Work History
Computer Programming Coach
Code Wiz
09.2023 - Current
- Teach and guide students through learning word based Python, Virtual game based Python, and LUA
- Coach students on modding methods for Minecraft and Roblox.
- Communicate daily breakdowns of students learning to parents.
- Develop personalized lesson plans to ensure goals were met for after school programs.
- Boost students confidence through personalized training sessions and continuous feedback.
- Established efficient communication channels among team members and parents, fostering a collaborative work environment for optimal results.
- Negotiated resource allocation with company leads securing necessary support for critical project and ensuring collaborative success.
Information Tech (IT) Tech Support Consultant
Taycon IT Services Inc
07.2023 - Current
- Provide support services for a community event.
- Completed system set up/
- Troubleshoot system issues quickly to ensure seamless production.
- Communicated with staff to resolve system concerns.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- PC migration and installation between locations.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
Owner
Rennob's Tech Services
01.2023 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions to achieve desired outcome.
- Enhanced operational efficiency and productivity by managing accounts and a functional timeline.
- Used Agile methodology to design and implement web pages, plugins, and functionality for continuous. improvement by converting mockups into usable web presence with HTML, JavaScript.
Service Technician
North Carolina Agricultural & Technology State University
08.2021 - 12.2022
- Diagnosed hardware issues and provided troubleshooting solutions to restore machines (routers, switches, hubs, and PCs) to peak performance
- Processed replacement devices for failed equipment in the field
- Debug network and application issues with sniffer tools to identify and resolve issues
- Effectively communicated diagnostic findings to customers and provided them with the appropriate service/repair options
- Re-imaged desktop and laptop hard drives
- Utilization of ticketing system Cherwell to manage, process and support service request
- Monitored and supported multiple LAN networking servers, network connections, firewalls, and corporate filters to ensure maximum performance of the system
- Served as a subject matter expert on a wide range of issues, which was integral to resolving user escalated issues
- Developed and maintained strong client relationships, providing exceptional customer service and problem resolution.
Marketing Consultant
Reclaiming Our Youth (non-profit)
07.2018 - 08.2022
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with multiple key accounts per event
- Assisted with updating and editing content for event websites
- Consulted with clients on business issues and developed innovative, high-impact proposals.
Education
Bachelor of Science Information Technology -
North Carolina A & T State University
Greensboro, NCSkills
- Network Testing and Analysis
- Data Backup
- System Troubleshooting
- Application Configuration
- Coding
- Network Performance Optimization
- Data Mining
- Cloud Computing
- Virtualization
- Group leadership
- Effective Communication
- End-user support
- Hardware installations
- Virtualization Technologies
- Document Management
- IT Asset Management
Websites
Timeline
Computer Programming Coach
Code Wiz
09.2023 - Current
Information Tech (IT) Tech Support Consultant
Taycon IT Services Inc
07.2023 - Current
Owner
Rennob's Tech Services
01.2023 - Current
Service Technician
North Carolina Agricultural & Technology State University
08.2021 - 12.2022
Marketing Consultant
Reclaiming Our Youth (non-profit)
07.2018 - 08.2022
Bachelor of Science Information Technology -
North Carolina A & T State University
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