Tyler Bowden
Auburn,AL
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting revenue at Acre through innovative event coordination and relationship building. Expert in inventory management and multi-tasking, adept at creating memorable experiences. Skilled in team leadership and problem-solving, significantly improving operational efficiency and customer loyalty.
Overview
9
9
years of professional experience
Work History
Restaurant Bar Manager
ACRE
Auburn, AL
01.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in food, drink, and service.
- Mentored and developed staff members with constructive feedback and education on product knowledge, customer service skills, and sales techniques, leading to a more strengthened team.
- Increased revenue through crafting seasonal specialty cocktail menus, innovative promotional concepts, and customer-focused events.
- Orchestrated social functions including ticketed beverage tastings and paired-beverage dinners to foster customer loyalty and attract new clientele.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Assessed inventory to guarantee alcoholic beverages and other ingredients are well-stocked to meet expected demands.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
ACRE
Auburn, AL
01.2018 - Current
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Increased revenue by upselling premium products and offering seasonal specials.
- Participated in setup, service, and breakdown of special events including formal wedding celebrations, corporate business dinners, and social functions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Ensured compliance with health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Bartender
Skybar Cafe
Auburn, AL
07.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Banquet Event & Pool Bar Server
1 Hotel South Beach
Miami Beach, FL
06.2015 - 06.2016
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Arts - Sociology
Auburn University
Auburn, ALSkills
- Team Leadership
- Service-oriented Mindset
- Multi-tasking
- Relationship Building
- Attention to Detail
- Inventory Management
- Event Coordination
- Problem Solving
- Safety Awareness
- Bar Layout Design
Timeline
Restaurant Bar Manager
ACRE
01.2021 - Current
Bartender
ACRE
01.2018 - Current
Bartender
Skybar Cafe
07.2017 - 01.2018
Banquet Event & Pool Bar Server
1 Hotel South Beach
06.2015 - 06.2016
Bachelor of Arts - Sociology
Auburn University