Tyler Bradham
Fort Gibson,OK
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
16
16
years of professional experience
Work History
PREMISE TECHNICIAN
ATT
07.2014 - Current
- Install and repair ATT services in a residential and business setting
- Locate and repair drops going to homes
- Work alone and maintain workload to get to customers in a timely manner
- Make and return calls in an attempt to reschedule and be available to suit customer needs.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
UTILITY LOCATOR
USIC Locating Services
11.2010 - 05.2014
- Locate underground utilities including fiber, gas, electric, water and communication lines
- Work on company device to close out locate tickets
- Work with minimal management to complete workload to ensure no damages.
- Conducted damage investigations, identifying root causes and recommending corrective actions.
- Supported emergency response efforts by quickly locating damaged utilities for repair teams.
Customer Service Technician
ATT
05.2008 - 10.2010
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
Education
High School Diploma -
Fort Gibson High School
Fort Gibson, OK05.2008
Skills
- Utility locating
- Communication plant schematics
- Advanced troubleshooting
- Equipment Installation
- Management experience
- Troubleshooting and repair
- Data cabling installation
- Fiber Optic Splicing
- Network configuration
- Mathematical Aptitude
- Electrical Wiring
Timeline
PREMISE TECHNICIAN
ATT
07.2014 - Current
UTILITY LOCATOR
USIC Locating Services
11.2010 - 05.2014
Customer Service Technician
ATT
05.2008 - 10.2010
High School Diploma -
Fort Gibson High School
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