Tyler Brannon
Spokane,WA
Summary
Results-Oriented Service Center Manager With Ten Years of Experience in Business Management and Logistics. Dedicated to Providing Excellent Customer Service and Detailed Supervision. Adept at Cutting Costs Without Sacrificing Quality and Comprehensive Management.
Overview
15
15
years of professional experience
Work History
Service Center Manager
FedEx Freight
04.2024 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed workforce scheduling to optimize resource allocation and productivity.
- Implemented process improvements, enhancing operational efficiency and reducing downtime.
- Trained and mentored staff on best practices for safety and performance standards.
- Analyzed service metrics to identify trends and drive continuous improvement initiatives.
- Managed budgets and resources effectively, ensuring profitability of the service center.
Service Center Manager
FedEx Freight
01.2022 - 04.2024
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Operations Manager
FedEx Freight
02.2021 - 01.2022
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Supported accident investigations and prepared related paperwork.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Responded to information requests from superiors, providing specific documentation.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Presented performance and productivity reports to supervisors.
Operations Supervisor
FedEx Freight
09.2012 - 02.2021
- Researched and prepared reports required by management or governmental agencies.
- Delegated work to staff, setting priorities and goals.
- Reduced process lags and trained team members on best practices and protocols.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Interpreted and explained work procedures and policies to brief staff.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated and reported on department metrics to upper management.
Account Manager
Acumen Contracting Group
01.2011 - 09.2012
- Negotiated contracts and closed agreements to maximize profits.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Produced sales documents, finalized deals and filed records.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Built and maintained productive relationships with customers and internal partners.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) - Physician Assistant
University of Oklahoma
Norman, OKHigh School Diploma -
Moore High School
Moore, OK05.2009
Skills
- Budget Management
- Employee Development
- Goal Setting
- Work Planning and Prioritization
- Project Planning
- Recruitment and Hiring
- Teamwork and Collaboration
- Managing Operations and Efficiency
Accomplishments
- Spokane Service Center location named Center of the Year Award. This was awarded due to succeeding in multiple metrics including Safety, Service, and Profit throughout the Portland District.
- Recipient of the Five Star Award at FedEx Freight.
Timeline
Service Center Manager
FedEx Freight
04.2024 - Current
Service Center Manager
FedEx Freight
01.2022 - 04.2024
Operations Manager
FedEx Freight
02.2021 - 01.2022
Operations Supervisor
FedEx Freight
09.2012 - 02.2021
Account Manager
Acumen Contracting Group
01.2011 - 09.2012
High School Diploma -
Moore High School
Some College (No Degree) - Physician Assistant
University of Oklahoma