Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Pest Control Technician
Greenix Pest Control
09.2023 - 11.2024
Applied pesticides to inside and outside of structures utilizing company protocols.
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Freight Broker
TQL
01.2023 - 09.2023
Monitored market and negotiated rates based on trends.
Planned routes for various shipments according to special events, customer needs and weather.
Communicated with drivers and dispatch to coordinate delivery schedules.
Insurance Broker
TAG
07.2022 - 01.2023
Calculated quotes and educated potential clients on insurance options.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sold whole life and term life insurance policies to new and existing customers.
Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Deli Clerk
Kroger's Grocery
04.2018 - 07.2022
Greeted customers at deli counter to fulfill requests and answer questions.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
No Degree - Sociology
University of Kentucky
Lexington, KY
High School Diploma -
Grayson County High School
Leitchfield, KY
05.2016
Skills
Strong Communication and Interpersonal Skills
Reliable and Responsible
Customer Assistance
Adaptable and Flexible
Ability to Lift 50 pounds
Timeline
Pest Control Technician
Greenix Pest Control
09.2023 - 11.2024
Freight Broker
TQL
01.2023 - 09.2023
Insurance Broker
TAG
07.2022 - 01.2023
Deli Clerk
Kroger's Grocery
04.2018 - 07.2022
No Degree - Sociology
University of Kentucky
High School Diploma -
Grayson County High School
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