Tyler Bright
Greenville,SC
Summary
As a dynamic IT professional armed with CompTIA A+, Network+, and Security+ certifications, complemented by ITIL and Linux certifications, I'm poised to inject energy into any organization’s IT department. Beyond adeptly resolving tech issues, I bring a commitment to staying ahead in cybersecurity, leveraging ITIL best practices to streamline service delivery. With a collaborative spirit and top-notch communication skills, I'm eager to contribute to a culture that values innovation and teamwork, envisioning the opportunity to elevate the IT service desk experience and implement ITIL methodologies for lasting impact at your company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
Cell Tech
Greenville, SC
03.2024 - Current
.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Assessed computer performance issues to identify root cause of problems.
- Completed data recovery from failed hard drives using specialized tools and techniques.
HVAC Service Technician
Preferred Home Services
Greenville, SC
02.2023 - 03.2024
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Maintained high success rates in a very competitive environment by fostering customer relationships and strong attention to detail.
- Replied to service tickets swiftly to document and communicate service status and prioritize service requests.
- Contributed to and assisted with maintaining a knowledge base of common issues and resolutions to assist other technicians.
HVAC Lead Installer
Corley
Greenville, SC
01.2022 - 08.2023
- Coached team members to maintain positive, friendly attitude and behaviors.
- Coached team to develop skills and overcome weaknesses to reach aggressive production goals.
- Prioritized workflow and resolved daily operational challenges to support goal achievement.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT09-2024
Associate of Science - Engineering (Pre-Engineering)
Spartanburg Community College
Spartanburg, SC05-2019
Skills
- Hardware and software installation
- Information Auditing
- Technical Support
- Critical Thinking Skills
- Python
- User Account Management
- Linux Operating System
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- ITIL V4
- LPI Linux Essentials
References
References available upon request.
Timeline
Computer Repair Technician
Cell Tech
03.2024 - Current
HVAC Service Technician
Preferred Home Services
02.2023 - 03.2024
HVAC Lead Installer
Corley
01.2022 - 08.2023
Bachelor of Science - Cybersecurity
Western Governors University
Associate of Science - Engineering (Pre-Engineering)
Spartanburg Community College
Similar Profiles
Cristopher OsorioCristopher Osorio
Computer Technician/Inventory at Cell TechComputer Technician/Inventory at Cell Tech
Siham QanqomSiham Qanqom
IT Technician at Cell TechIT Technician at Cell Tech
Zuleima Resendiz-CruzZuleima Resendiz-Cruz
Computer Technician at Cell TechComputer Technician at Cell Tech