Hi, I’m
Tyler BROWN
Pomona,CA
Summary
Remote Customer Service Representative with over 6 years of experience in delivering exceptional service and driving business results. Proficient in MS Office, Salesforce CRM, HTML, CSS, JavaScript, SQL, and Python. Dedicated to maintaining professional relationships and ensuring customer satisfaction. Strong multitasking and problem-solving abilities, committed to providing support through various channels of communication.
Overview
8
years of professional experience
Work History
Pink Powder Records
Owner/Operator
03.2019 - Current
Job overview
- Provided primary customer support through emails, phone calls, and live chats
- Managed budgets and costs to enhance operational efficiency and productivity
- Monitored promotional approaches to increase sales and profit levels.
The Beach Bar And Grill
Bartender/Server
01.2017 - Current
Job overview
- Maintained customer satisfaction with strategies focused on customer needs
- Increased sales significantly by upselling higher-end products to customers.
Papa John's Pizza
Customer Service Specialist
01.2015 - 01.2017
Job overview
- Addressed customer complaints and mitigated dissatisfaction
- Resolved concerns with products or services to help with retention and sales.
Education
Mt San Antonio College
Associate of Science from Business Administration
06.2023
Polytechnic High School
High School Diploma
06.2013
Skills
- Exceptional customer service
- Salesforce CRM proficiency
- MS Office proficiency
- HTML, CSS, JavaScript, SQL, Python
- Effective communication
- Problem-solving and multitasking
- Sales and upselling
- Promoting customer satisfaction
- Handling customer complaints
- Remote work capabilities
Timeline
Owner/Operator
Pink Powder Records
03.2019 - Current
Bartender/Server
The Beach Bar And Grill
01.2017 - Current
Customer Service Specialist
Papa John's Pizza
01.2015 - 01.2017
Mt San Antonio College
Associate of Science from Business Administration
Polytechnic High School
High School Diploma
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