Google Suite
Tyler Browning
Austin,TX
Summary
Capable Patient Care Cooridinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Look + See Vision Care
10.2023 - Current
- Delivers excellent patient experiences and direct care.
- Communicates with insurance companies to verify coverage and obtain authorizations for treatments and procedures.
- Applies administrative knowledge and courtesy to explain procedures and services to patients.
- Responds to inquiries by directing calls to appropriate personnel.
- Works with patients to ascertain issues and make referrals to appropriate specialists.
- Compiles and maintains patient medical records to keep information complete and up-to-date.
- Answers incoming calls, schedules appointments and files medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Office Manager
Giddy
05.2020 - 10.2022
- Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Developed and implemented office policies by setting up procedures and standards to guide the operation of the office
- Ensured office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems
- Managed relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
- Assisted department heads with onboarding, providing orientation, and training for all new employees
- Managed contract and price negotiations with office vendors, service providers, and office lease
- Maintained a safe, secure, and pleasant work environment
Assistant Manager
Garage
08.2018 - 03.2020
- Maximized profitability by exceeding store sales plan, KPI goals and driving store sales targets for team
- Analyzed current and future store sales trends, pro-actively identifying business opportunities to improve sales metrics
- Implemented and maintained store processes to efficiently and effectively operate the store, while maintaining store budgets
- Maintained optimal staffing and scheduling that meets store operational requirements, being responsive to traffic and business changes, while achieving labor % goals
- Directly recruit, hire and develop the store team to success, coaching staff through consistent feedback to create a team of strong brand ambassadors with excellent customer service
Education
High School Diploma -
Spring Hill High School
Spring Hill, KSSkills
- Policy and procedure modification
- Documentation and control
- Office administration
- Excellent multi-tasking ability
- Attention to Detail
- Organizational skills
- Staff Management
- Conflict Resolution
- HIPAA Compliance
- Interdepartmental Collaboration
Software
EHR Systems
Asana Task Manager
Timeline
Patient Care Coordinator
Look + See Vision Care
10.2023 - Current
Office Manager
Giddy
05.2020 - 10.2022
Assistant Manager
Garage
08.2018 - 03.2020
High School Diploma -
Spring Hill High School
Similar Profiles
RUKSHAN RAMAKRISHNANRUKSHAN RAMAKRISHNAN
Sales Coordinator at Global Vision Lanka (Pvt) Ltd -Vision Care Group CompanySales Coordinator at Global Vision Lanka (Pvt) Ltd -Vision Care Group Company
Laura ForsytheLaura Forsythe
Front Desk Receptionist at Absolute Vision Care & Absolute Hearing CareFront Desk Receptionist at Absolute Vision Care & Absolute Hearing Care
Sapphire Sarah BeharrySapphire Sarah Beharry
Receptionist Clerk at Optical Works Vision Care, Professional Care Quality EyewearReceptionist Clerk at Optical Works Vision Care, Professional Care Quality Eyewear
James O’SullivanJames O’Sullivan
PM Coordinator / Site Maintenance Administrator at Vistakon Vision Care, IrelandPM Coordinator / Site Maintenance Administrator at Vistakon Vision Care, Ireland
Manolo MaldonadoManolo Maldonado
Construction Manager & Partner at Prestige Group ConstructionConstruction Manager & Partner at Prestige Group Construction