Tyler Browning
Raleigh,NC
Summary
Customer Experience Oriented Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
6
6
years of professional experience
Work History
Service Advisor & Parts Manager
C&C Auto Service
Raleigh, NC
06.2023 - Current
- Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.
- Processed sales transactions and handled cash and credit card payments.
- Listened to customer needs to identify and recommend best products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ordered all items needed for each repair order, and tracked delivery times and confirmation of parts into the inventory system for technicians to use.
Counter Person & Parts Delivery Driver
Advanced Auto Parts
Raleigh, NC
06.2022 - 06.2023
- Delivered top quality customer service while managing multiple tasks.
- Processed payments on cash register and counted back bills and change to patrons.
- Located and labeled parts to maintain organized inventory of stock.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Food Runner
Mateo Bar De Tapas
Durham, NC
05.2019 - 03.2021
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Responded promptly to customer inquiries and requests for additional items or services.
- Organized food orders and ensured accuracy of items served to customers.
Education
Associate of Applied Science - Computer Programming & Development
Wake Technical Community College
Raleigh, NC05-2023
Skills
- Maintenance reporting
- CRM software
- Mechanical aptitude
- Preventive maintenance coordination
- Repairs scheduling
- Technical support
- Tech-Savvy
- Handling customer complaints
- Attention to detail
- Excellent communication
Affiliations
- Graduated high school a year early at the age of sixteen to relocate to Virginia and pursue hockey at a competitive level.
- Played hockey in the third highest college prep league in America while pursuing a hockey scholarship.
- Won three State Championships and participated in three USA Hockey National Championship tournaments, consistently placing in the top five.
- Received multiple NCAA Division III college offers to continue playing hockey and pursuing education. Due to the COVID-19 pandemic, opted to stay home and began classes at Wake Tech in late 2020
Timeline
Service Advisor & Parts Manager
C&C Auto Service
06.2023 - Current
Counter Person & Parts Delivery Driver
Advanced Auto Parts
06.2022 - 06.2023
Food Runner
Mateo Bar De Tapas
05.2019 - 03.2021
Associate of Applied Science - Computer Programming & Development
Wake Technical Community College
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