Tyler Brush
Columbia,CA
Summary
Dynamic and results-driven professional with extensive experience as a Line Service Technician at Jefferson City Flying Service. Proven expertise in aircraft fueling and ramp safety, complemented by exceptional customer service skills. Achieved streamlined operations, enhancing efficiency and minimizing delays, while fostering strong relationships with clients and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Line Service Technician
Jefferson City Flying Service
Jefferson City, MO
11.2022 - Current
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Streamlined refueling processes for increased efficiency and reduced downtime between flights.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
- Coordinated with various departments to ensure seamless communication regarding flight schedules and service requirements.
- Supported seamless operations during peak periods by flexibly adapting to varying roles and responsibilities as needed.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
Assistant Service Manager
Kia of Columbia
Columbia, MO
01.2020 - 11.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed written plans and obtained customer consent to proceed.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Trained 4 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Education
High School Diploma -
Timber Lane Academy
Columbia04-2012
Skills
- Aircraft fueling
- Passenger assistance
- Ground support equipment operation
- Flight line operations
- Weather monitoring
- Ramp safety awareness
- Schedule coordination
- Positive attitude
- Customer service
Certification
- Fuel Safety Supervisor 14 CFR 139.321 (e)(2)
- Commercial ASEL, AMEL w/ Instrument Rating
- High Altitude Endorsement
- FCC RadioTelephone Operators Permit
- FAA First Class Medical
- Total: 354.8 PIC: 257.0
- XC: 144.8 Instrument :78.6
- Night: 12.6
- High Performance : 41.8
- Complex: 29.2
- Turbine: 6.6
Timeline
Line Service Technician
Jefferson City Flying Service
11.2022 - Current
Assistant Service Manager
Kia of Columbia
01.2020 - 11.2023
High School Diploma -
Timber Lane Academy