Tyler Burbach
Lincoln,NE
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Manager, Customer Operations
NRC Health
12.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Implementation Specialist
NRC Health
01.2019 - 12.2022
- Lead large healthcare systems through the technical onboarding process to ensure a seamless, well executed experience for our newest clients
- Coordinate and lead internal and external meetings related to all aspects of client onboarding
- Guide and steer organizations to make decisions that will help get the most value out of our products and foster strong, long-term relationships
- Communicate the technical capabilities of our products in a way that is understood by our clients to help set clear expectations
- Troubleshoot and help mediate internal and external issues to keep projects on track and moving forward.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
Project Specialist
NRC Health
11.2016 - 01.2019
- Partner with internal teams to support and maintain client relationships
- Utilize internal tools to analyze, research, and troubleshoot issues for internal and external stakeholders
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Developed and implemented project plans, resulting in successful project execution.
Data Management Specialist
NRC Health
01.2016 - 11.2016
- Monitor and analyze daily client data submissions to ensure data integrity and quality.
Claims Representative
State Farm Insurance
05.2012 - 01.2016
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Sales Intern
Sandhills Publishing
12.2010 - 08.2011
- Increased sales leads by conducting thorough market research and identifying potential clients.
Education
Master of Business Administration -
Wayne State College
12.2015
Bachelor’s Degree in Finance and Business Administration -
University of Nebraska-Lincoln
12.2011
Skills
- Operations Management
- Staff Development
- Workforce Management
- Team Leadership
- Strategic Planning
- Performance Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Project Management
- Change Management
- Quality Assurance
- Data Analysis
Timeline
Manager, Customer Operations
NRC Health
12.2022 - Current
Implementation Specialist
NRC Health
01.2019 - 12.2022
Project Specialist
NRC Health
11.2016 - 01.2019
Data Management Specialist
NRC Health
01.2016 - 11.2016
Claims Representative
State Farm Insurance
05.2012 - 01.2016
Sales Intern
Sandhills Publishing
12.2010 - 08.2011
Master of Business Administration -
Wayne State College
Bachelor’s Degree in Finance and Business Administration -
University of Nebraska-Lincoln
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