Tyler Burley
Leslie
Summary
Motivated and dependable business and communication professional with proven leadership, training, and problem-solving experience across corporate and team-based environments. Known for fostering collaboration, delivering effective training, and maintaining high standards. Seeking opportunities to apply a strong work ethic, integrity, and communication skills in a growth-oriented organization.
Overview
5
5
years of professional experience
Work History
New Business Desktop Skill Leader / Trainer
Jackson National Life
11.2023 - Current
- Serve as subject-matter leader for New Business Desktop systems supporting annuity contract processing.
- Train and mentor associates through new-hire orientations, one-on-one coaching, refresher sessions, and hands-on labs.
- Lead skill-specific training initiatives, ensuring consistent knowledge transfer and operational accuracy.
- Support team members with application processing, troubleshooting, and system navigation.
- Recognized with increased responsibility due to strong leadership, communication, and training effectiveness.
Electronic Business Support Associate
Jackson National Life
04.2025 - 10.2025
- Supported electronic business services including incoming applications, payments, licensing, appointments, and data settlements.
- Coordinated with advisors and broker-dealers to onboard electronic data feeds (eFeeds) using vendor DST.
- Assisted with troubleshooting data feed issues and ensuring accurate delivery of contract servicing information.
- Strengthened analytical and problem-solving skills through collaborative resolution of complex service challenges.
Junior Varsity Summer Basketball Coach
Leslie High School
06.2025 - 07.2025
- Led a 20-player JV basketball team during the summer season in the head coach's absence.
- Planned and conducted practices emphasizing fundamentals, skill development, and team strategy.
- Managed in-game substitutions and coached offensive and defensive sets in live competition.
- Fostered a positive, disciplined, and competitive environment focused on communication, teamwork, and sportsmanship.
- Developed strong multitasking, leadership, and decision-making skills under time-sensitive conditions.
Lead Server
Hankerd Hills Golf Course
06.2023 - 08.2024
- Delivered high-quality customer service in a fast-paced hospitality environment.
- Balanced competing demands while maintaining professionalism during peak service periods.
- Took on leadership responsibilities by supporting teammates and resolving customer concerns.
- Demonstrated composure and adaptability in high-pressure situations to ensure customer satisfaction and repeat business.
Production Team Member
Enerfusion Inc.
06.2021 - 06.2023
- Fabricated metal components for solar-powered table structures distributed nationally and internationally.
- Collaborated with mechanical engineers in a manufacturing environment focused on renewable energy solutions.
- Operated various power tools while adhering to strict safety and quality standards.
- Gained hands-on experience in teamwork, technical skills, and workplace safety.
Education
Bachelor of Arts - Communication
Michigan State University
East Lansing, MI11-2027
Associate Degree - Business Transfer Studies
Lansing Community College
Lansing, MI05.2025
Skills
- Leadership and training development
- Problem solving and decision making
- Multitasking and time management
- Customer service and relationship building
- Adaptability and initiative
- Presentation delivery
Awards
- Varsity Soccer Team MVP
- 1st Team All-Conference - Soccer
- GLAC Scholar Athlete Award
- Leslie Athletic Boosters Scholarship
- Orthopedic Rehab Specialist Scholarship
- Leslie Football Scholarship
- Basketball Most Improved Award
Leadership Experience
- National Honor Society Member (2 years)
- Varsity Basketball (2 years)
- Varsity Baseball (4 years)
- Varsity Soccer (4 years)
- Soccer Team Captain (2 years)
Timeline
Junior Varsity Summer Basketball Coach
Leslie High School
06.2025 - 07.2025
Electronic Business Support Associate
Jackson National Life
04.2025 - 10.2025
New Business Desktop Skill Leader / Trainer
Jackson National Life
11.2023 - Current
Lead Server
Hankerd Hills Golf Course
06.2023 - 08.2024
Production Team Member
Enerfusion Inc.
06.2021 - 06.2023
Bachelor of Arts - Communication
Michigan State University
Associate Degree - Business Transfer Studies
Lansing Community College