Tyler Byfield
New York,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Department For The Aging
07.2022 - 08.2022
- Worked in partnership with program staff to develop systems and processes to manage uptick in program interest
- Responded to 100+ emails from older adults inquiring about Silver Stars program, including providing them with guidance on registering for Zoom meetings
- On Microsoft Access database, with hundreds of older adults interested in Silver Stars, was tasked with filing in missing information to maintain quality assurance
- Participated in Workshop Committee to plan activities for SYEP interns and sent weekly email updates to communicate opportunities to enhance their network
- Sorted and organized files, spreadsheets, and reports.
Help Desk Intern
BNY Mellon
06.2022 - 08.2022
- Devised a rule on Outlook where emails for different problems were sent to specific folders, improving efficiency and workflow for all 12 of my co-workers.
- Responded to customer inquiries and provided technical assistance over phone and in person, showing courtesy and responding to the needs of clients
Intern
Brooklyn Supreme Court
07.2017 - 03.2020
- Repaired software/hardware problems such as computers not turning on and applications not opening in a timely manner, allowing clerks with important deadlines to continue their work.
- Analyzed problems and worked with teams to develop solutions.
- Assessed, troubleshot and repaired over thirty machines such as desktops, printers and computers for new and old clerk workers.
Education
Bachelor of Computer Science (Candidate) -
Brooklyn College
Brooklyn, New York06.2024
Regents Diploma -
Benjamin Banneker Academy
Brooklyn, New York2018
Skills
- Data Evaluation
- Data Management
- Microsoft PowerPoint
- Outstanding Communication Skills
- Multitasking and Organization
- Creative and Resourceful
- Complex Problem-Solving
Certification
- CompTIA A+ Certification - June 2023 - June 2026
Timeline
Intern
Department For The Aging
07.2022 - 08.2022
Help Desk Intern
BNY Mellon
06.2022 - 08.2022
Intern
Brooklyn Supreme Court
07.2017 - 03.2020
Bachelor of Computer Science (Candidate) -
Brooklyn College
Regents Diploma -
Benjamin Banneker Academy
- CompTIA A+ Certification - June 2023 - June 2026
Similar Profiles
ALEJANDRO RAMIREZALEJANDRO RAMIREZ
CLERICAL AIDE at DEPARTMENT FOR THE AGINGCLERICAL AIDE at DEPARTMENT FOR THE AGING
ALBA LETONAALBA LETONA
ESL Teacher at NYC Department for the AgingESL Teacher at NYC Department for the Aging
Liana AbajyanLiana Abajyan
Social Worker at LA County / Aging and Disability Department / APSSocial Worker at LA County / Aging and Disability Department / APS