Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tyler Byfield

New York,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Intern

Department For The Aging
07.2022 - 08.2022
  • Worked in partnership with program staff to develop systems and processes to manage uptick in program interest
  • Responded to 100+ emails from older adults inquiring about Silver Stars program, including providing them with guidance on registering for Zoom meetings
  • On Microsoft Access database, with hundreds of older adults interested in Silver Stars, was tasked with filing in missing information to maintain quality assurance
  • Participated in Workshop Committee to plan activities for SYEP interns and sent weekly email updates to communicate opportunities to enhance their network
  • Sorted and organized files, spreadsheets, and reports.

Help Desk Intern

BNY Mellon
06.2022 - 08.2022
  • Devised a rule on Outlook where emails for different problems were sent to specific folders, improving efficiency and workflow for all 12 of my co-workers.
  • Responded to customer inquiries and provided technical assistance over phone and in person, showing courtesy and responding to the needs of clients


Intern

Brooklyn Supreme Court
07.2017 - 03.2020
  • Repaired software/hardware problems such as computers not turning on and applications not opening in a timely manner, allowing clerks with important deadlines to continue their work.
  • Analyzed problems and worked with teams to develop solutions.
  • Assessed, troubleshot and repaired over thirty machines such as desktops, printers and computers for new and old clerk workers.

Education

Bachelor of Computer Science (Candidate) -

Brooklyn College
Brooklyn, New York
06.2024

Regents Diploma -

Benjamin Banneker Academy
Brooklyn, New York
2018

Skills

  • Data Evaluation
  • Data Management
  • Microsoft PowerPoint
  • Outstanding Communication Skills
  • Multitasking and Organization
  • Creative and Resourceful
  • Complex Problem-Solving

Certification

  • CompTIA A+ Certification - June 2023 - June 2026

Timeline

Intern

Department For The Aging
07.2022 - 08.2022

Help Desk Intern

BNY Mellon
06.2022 - 08.2022

Intern

Brooklyn Supreme Court
07.2017 - 03.2020

Bachelor of Computer Science (Candidate) -

Brooklyn College

Regents Diploma -

Benjamin Banneker Academy

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