Tyler Caldwell
Mary Esther,FL
Summary
Quality-driven and proactive with excellent interpersonal and planning skills. Furthermore, experienced in maintaining equipment in good working order, as well as manage safety and develop tactical plans for transportation operations.
Overview
9
9
years of professional experience
Work History
Marketing Supervisor
Emerald Coast Fusion
10.2023 - Current
- Designed and implemented marketing and branding collateral.
- Organized promotional items for customers and events.
- Collaborated with sales team members to develop targeted messaging that resonated with potential customers.
- Contributed to overall business growth by consistently meeting or exceeding established revenue targets through successful marketing initiatives.
- Continually maintained and improved company's reputation and positive image in markets served.
Crew Lead
Emerald Coast Fusion
10.2023 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
- Established positive relationships with customers and colleagues through high standards of customer service.
Carpet and Upholstery Steam Cleaner
Emerald Coast Fusion
10.2023 - Current
- Identified appropriate spotting agents to use on persistent stains.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Moved furniture weighing up to 50 pounds to prepare homes for cleaning.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Streamlined workflow for better time management by prioritizing tasks based on client needs and appointment schedules.
- Kept accurate records of completed jobs, client information, and necessary follow-up actions for efficient business operations.
- Consistently met or exceeded sales goals by offering additional services such as stain protection treatments or deodorizing solutions when appropriate.
- Enhanced customer satisfaction by providing thorough carpet and upholstery steam cleaning services.
- Built strong relationships with clients through professional demeanor, punctuality, and efficient completion of tasks.
- Completed post-cleaning walkthrough with clients to ensure satisfaction and address any additional concerns or needs.
- Improved overall appearance of clients'' homes by removing stubborn stains from carpets and upholstery using specialized techniques and products.
- Increased repeat business through exceptional communication skills and attention to detail during cleaning appointments.
Motor Transport Operator
United States Army
12.2021 - 09.2023
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Expedited cargo loading/unloading processes through streamlined organization techniques that maximized available space in transport vehicles.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Managed hazardous materials transportation according to federal regulations, minimizing environmental impact and ensuring public safety.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Assisted in the development of contingency plans for emergency situations or unexpected route changes during transport missions.
- Fastened chains, straps, covers, and binders to secure load during transit.
Server
The Crab Trap
03.2015 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree - Business Administration And Management
Northwest Florida State College
Niceville, FLHigh School Diploma -
Niceville Senior High School
Niceville, FL05.2016
Skills
- Target market identification
- Customer relationship management
- Professional communication
- Safety protocols adherence
- Exceptional customer service
- Memory retention
- Heavy equipment operation
- Transportation regulations
Timeline
Marketing Supervisor
Emerald Coast Fusion
10.2023 - Current
Crew Lead
Emerald Coast Fusion
10.2023 - Current
Carpet and Upholstery Steam Cleaner
Emerald Coast Fusion
10.2023 - Current
Motor Transport Operator
United States Army
12.2021 - 09.2023
Server
The Crab Trap
03.2015 - 11.2021
No Degree - Business Administration And Management
Northwest Florida State College
High School Diploma -
Niceville Senior High School
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