Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
Generic

Tyler Carl

Stafford,VA

Summary

Proven leader in customer service, I excelled at Food Lion, mentoring staff and enhancing client engagement. Skilled in payment processing and administrative support, I drove quality assurance and operational improvements, significantly boosting customer satisfaction. My proactive approach and dedication to excellence set me apart, making me an invaluable asset to any team.

Possessing excellent communication and interpersonal skills, combined with positive and upbeat attitude. Knowledgeable about customer service best practices and adept in resolving customer issues and managing team dynamics. Focused on driving customer satisfaction and team performance.

Offering strong interpersonal and problem-solving abilities, eager to learn and develop in customer-focused environment. Contributes solid understanding of customer service principles and ability to quickly grasp new systems and processes. Ready to use and develop communication and conflict resolution skills in Work Study role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Lead

Food Lion
05.2024 - 08.2024
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Front End Cashier

Food Lion
05.2023 - 08.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

BBA - Business Management/Business Administration

Radford University
Radford, VA
05-2026

Skills

  • Email Etiquette
  • Payment Processing
  • Cash Handling
  • Business Writing
  • Department operations
  • Telephone Etiquette
  • Administrative duties
  • Quality Assurance

Affiliations

  • Phi Sigma Kappa

Certification

Microsoft Office Specialist (MOS) Excel certification

Interests

  • Fundraising Events
  • Community Cleanup
  • Camping
  • I like working with my hands and fixing things
  • Gym Workouts
  • Auto Repair/Restoration
  • Personal Development and Self-Improvement

Timeline

Customer Service Lead

Food Lion
05.2024 - 08.2024

Front End Cashier

Food Lion
05.2023 - 08.2023

BBA - Business Management/Business Administration

Radford University
Tyler Carl