Tyler Carpenter
Georgetown,Tx
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Leasing Agent
The One Apartment Complex
Lubbock, Texas
07.2021 - 05.2022
- Sold apartments at an off-campus student living facility in proximity to Texas Tech
- Learned Entrada leasing software, generated lease renewals, made new digital fobs for resident’s apartments, processed maintenance requests, assisted in various marketing events, as well as leading apartment tours and generating new leads through social media advertising
- Additional experience in creation of physical files for residence in Entrada and their maintenance.
Student Assistant
Texas Tech University
Lubbock, Texas
03.2021 - 07.2021
- Transported staff members in university vehicles.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Communicated delays and early arrivals to management.
Part-time Bookkeeper
Arctic Air LLC.
08.2020 - 03.2021
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Documented transaction details to track and manage financial data.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Parts delivery, invoice processing/collection
WIT Transmissions
05.2018 - 08.2020
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Built rapport with local store owners and key customers to promote repeat business.
- Strengthened customer relationships with prompt and professional service.
Customer Service Representative
Circle K
05.2017 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Part Time Lyft Driver
01.2017 - 05.2017
- Drove passengers from pick-up points to deliver to destination.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Notified customers of delays to decrease calls to support.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Collected fares or vouchers from passengers and made change or issued receipts.
Customer Service Representative
Circle K
11.2015 - 08.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery.
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Administrative Assistant
Texas Best General Contracting LLC.
07.2015 - 10.2015
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Crew Member
Kara's Cleaning Crew
11.2014 - 07.2015
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
BA - History
Texas Tech University
05.2022
Associates Degree in Arts - History
South Plains College
12.2018
High School Diploma -
Denison High
Skills
- Verbal and Written Communication
- Relationship Building
- Detail-Oriented
- Excellent Written and Verbal Communication
- Returns and Exchanges
- Special Orders
- Goal-Driven
- Documentation and Reporting
- Attention to Detail
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Invoice Processing
- Records Management
- Electronic Records Management
- PC Proficient
- High Volume Phone Inquiries
Personal Information
Date of Birth: 11/22/1996
Languages
German
Full Professional
Timeline
Leasing Agent
The One Apartment Complex
07.2021 - 05.2022
Student Assistant
Texas Tech University
03.2021 - 07.2021
Part-time Bookkeeper
Arctic Air LLC.
08.2020 - 03.2021
Parts delivery, invoice processing/collection
WIT Transmissions
05.2018 - 08.2020
Customer Service Representative
Circle K
05.2017 - 08.2017
Part Time Lyft Driver
01.2017 - 05.2017
Customer Service Representative
Circle K
11.2015 - 08.2016
Administrative Assistant
Texas Best General Contracting LLC.
07.2015 - 10.2015
Crew Member
Kara's Cleaning Crew
11.2014 - 07.2015
BA - History
Texas Tech University
Associates Degree in Arts - History
South Plains College
High School Diploma -
Denison High
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