Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Carretta

Lincoln,MA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience

Work History

Sales Associate

Cycle Gear
05.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Field Technician

Omark Consultants
04.2021 - 05.2023
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Utilized safety practices with no complaints or accidents.
  • Kept detailed records of field measurements and data.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Calibrated new and existing equipment for optimal performance.
  • Worked with diverse types of weather and ground conditions.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.

Education

High School Diploma -

Minuteman Career & Technical High School
Lexington, MA
06.2016

Skills

  • Shelving Configuration
  • Retail Store Operations
  • Selling Techniques
  • Vendor Relationships
  • Cash Handling Accuracy
  • Merchandising
  • Time Management
  • Excellent People Skills
  • Maintaining Clean Work Areas
  • Customer Interaction
  • Stocking and Replenishing
  • Inventory Recordkeeping

Timeline

Sales Associate

Cycle Gear
05.2023 - Current

Field Technician

Omark Consultants
04.2021 - 05.2023

High School Diploma -

Minuteman Career & Technical High School

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Tyler Carretta